Lauren Figueroa
Nesconset,NY
Summary
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service. A hardworking Hostess who offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Upheld distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
3
3
years of professional experience
Work History
Barista
SUNY Cortland
Cortland, NY
02.2024 - 05.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Created promotional displays for advertising special events or promotions at the cafe.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Take-Out Server
Carrbbas Italian Grill
Smithtown, NY
01.2022 - 01.2024
- Assisted customers with menu items, answered questions, and made recommendations when asked.
- Processed take-out orders accurately by entering them into the restaurant's point of sale system.
- Verified accuracy of order upon pick up or delivery.
- Received payment for take-out orders and processed credit card transactions correctly.
- Organized carry out bags according to order specifications including condiments and utensils as requested by guests.
- Stocked shelves with necessary supplies such as paper products, napkins, cups and lids.
- Called customers when their orders were ready for pickup or delivery.
- Performed opening duties such as restocking supplies and checking equipment.
- Received payments, returned accurate change and closed checks in POS system.
- Filled faxed, mobile and online orders accurately, efficiently and on-time.
- Checked during and after production to verify order accuracy and confirmed side, napkin and utensil quantities.
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Hostess
Carrabbas Italian Grill
Smithtown, NY
01.2021 - 01.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Checked identification of customers prior to serving alcoholic beverages.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Handled cash payments and reconciled daily transactions accurately.
- Assisted servers in bussing tables when needed during busy periods.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
High School Diploma -
Smithtown High School East
Saint James, NY06-2023
Some College (No Degree) - Speech And Hearing Sciences
SUNY College At Cortland
Cortland, NYSkills
- Tea expertise
- Menu Memorization
- Opening and closing duties
- Food Running
- Reservation coordination
- Conflict Resolution
- Dining crew workflow optimization
- Table setting arrangements
- High-volume dining
- Dining customer service
- Food inspection
- Safe Food Handling
- Customer Service
- Menu presentation
- Greeting guests
- Payment Processing
- Handling Complaints
- Menu knowledge
- Excellent customer service
- Food Plating
- Order Processing
- Cleanliness standards
- Goal-Oriented
Accomplishments
- National Honor society
- Civics Award Holder
- Spanish Honor Society
- Math Honor society
Languages
Spanish
Limited
References
References available upon request.
Timeline
Barista
SUNY Cortland
02.2024 - 05.2024
Take-Out Server
Carrbbas Italian Grill
01.2022 - 01.2024
Hostess
Carrabbas Italian Grill
01.2021 - 01.2024
High School Diploma -
Smithtown High School East
Some College (No Degree) - Speech And Hearing Sciences
SUNY College At Cortland