Lauren Figueroa
Nesconset
Summary
Outgoing and friendly college student at SUNY Cortland with excellent interpersonal skills and communication strength. Motivated service industry worker for a passion to work under pressure. Dedicated to creating personalized experiences for each customer. Strong knowledge of cash handling and to-go specialization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
SUNY Cortland Auxillary Services
02.2024 - Current
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Packaged bagels, muffins and other food items for customer purchase.
- Followed exact recipes for mixing and preparing beverage and food items.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Used POS system to accurately enter orders and process payments.
Lead Barista
Blue Bean Cafe
12.2024 - 08.2025
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Promoted additional items with beverages, increasing store sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
Crew Member
Chipotle
05.2024 - 08.2024
- Took orders, prepared meals, and collected payments.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with team members to complete orders.
- Stocked shelves to organize aisles in assigned department.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
To-Go Server
Carrabba's Italian Grill
11.2021 - 01.2024
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Utilized POS system to receive and process food and beverage orders.
- Verified prepared food met standards for quality and quantity before serving to customers.
Restaurant Hostess
Carrabba's Italian Grill
01.2021 - 01.2024
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Input orders accurately into POS terminal, split bills and accepted payments.
Sales Associate
Hollister
09.2021 - 02.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Bachelor of Science - Communication Sciences And Disorders
SUNY, Cortland
Cortland, NY05-2027
High School Diploma -
Smithtown High School East
Saint James, NY06-2023
Skills
- Opening and closing duties
- Up-selling
- Dining room maintenance
- Supervision and leadership
- Analytical and critical thinking
- Communication
- Brand representation
- Friendly and outgoing
- Organization and time management
- Teamwork and collaboration
- High volume dining
Certification
- Licensed Food Handler - January 2021 to Current
Languages
Spanish
Professional Working
Timeline
Lead Barista
Blue Bean Cafe
12.2024 - 08.2025
Crew Member
Chipotle
05.2024 - 08.2024
Barista
SUNY Cortland Auxillary Services
02.2024 - Current
To-Go Server
Carrabba's Italian Grill
11.2021 - 01.2024
Sales Associate
Hollister
09.2021 - 02.2022
Restaurant Hostess
Carrabba's Italian Grill
01.2021 - 01.2024
Bachelor of Science - Communication Sciences And Disorders
SUNY, Cortland
High School Diploma -
Smithtown High School East