Lauren Fletcher

Work History

Product Data Support Engineer

THE BOEING COMPANY

10.2022 - Current

Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
Coordinated with project managers, and suppliers to ensure timely delivery of good and equipment
Fill out and compile DD250 forms, contract documents, and warehouse movement forms to complete documentation requirements for material inventory management and delivery to final locations.
Captured technical schematics for use in project planning and execution.
Developed cost estimates and project specifications for proposals.
Interacted with subject matter experts to develop training material and tools for personnel.
Communicated with customer representatives for feedback and distribution.
Followed company policies and editorial guidelines to craft thorough, well-written content.
Proved successful working within tight deadlines and fast-paced environment.
Developed detailed technical documents and user guides for technical products.
Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
Monitored and tracked inventory to achieve prompt order fulfillment.

Technical Writer

L3 Harris

10.2020 - 09.2022

Develop/update Operator’s and Operation & Maintenance Manuals (O&M)s, Parts Catalogs, Illustrated Parts Breakdowns (IPB)s, Maintenance Requirement Cards (MRC)s and COTS documents IAW Military Standards/Specifications, and contribute to Proposal efforts.
Develop operational procedures, theory of operations, troubleshooting, fault isolation procedures, test, and repair procedures.
Research, develop, and document technical design specifications, Bill of Materials (BOM), and engineering drawings, and test scripts.
Produce electronic documentation in addition to hard copy manuals.
Maintain comprehensive library of technical terminology and documentation.
Manage configurations, updates, and revisions to technical manuals.
Interview Subject Matter Experts including product developers to observe performance of production methods.
Oversee preparation of illustrative materials, selecting drawings, sketches, diagrams, and charts
Conducted quality review of materials.
Review in-house & Commercial Off-The-Shelf (COTS) documentation for technical accuracy.

Electronic Mechanic

Fleet Readiness Center Southwest

01.2017 - 09.2020

Subject Matter Expert (SME) for Consolidated Automated Support Systems (CASS).
Developed training program and personnel qualification standards for new hires to educate and integrate into their work centers, improving adaptability and work center productivity.
Developed strategies of continual process improvement to increase performance and cost effectiveness.
Excellent at analyzing technical information for use of troubleshooting, repair, and educating others.
Test and troubleshoot instruments, components, and assemblies, using circuit testers, oscilloscopes, or voltmeters.
Performed 2m Solder repair on Performed preventative, routine maintenance, and repair of various F/A-18 and E2-C aircraft electronic components to include heads up displays, power supplies, throttle assemblies, voltage regulators and flight mission computers.
Assist with technical documentation for testing, troubleshooting, and repair of H-60 test program equipment.
Established an on the job training program for employees on various electronic equipment to include heads up displays, generator electronics, and throttle assemblies Organized workflow to help meet production deadlines Maintained inventory and made supply orders Assessed additional needs based on training progress and collaborated with management to meet objectives.
Adjust, repair, or replace malfunctioning components or assemblies, using hand tools or soldering irons.
Proficient in reading and understanding schematics drawn by mechanical and electrical engineers for Operational Test Program sets, Advanced Wiring Test sets and supporting equipment.
Demonstrated strong knowledge of electronic and mechanical principles, with ability to detect improper operation, troubleshoot and correct all defects, major and minor, in electronic and mechanical systems and components.

Aviation Electronic Technician

USS Carl Vinson

01.2011 - 01.2017

Managed eight junior personnel as Shift Supervisor.
Provided skills training to personnel on the operation, troubleshooting, and repair of ATFLIR and CASS.
Organized work center using “5s” principles in improve shop performance.
Inspect, test, maintain, repair, and analyze airborne weapon replaceable assemblies, shop replaceable assemblies, automatic test equipment, and ancillary equipment failures, beyond normal fault isolation procedures.
Provided hand on training to personnel in the operation, maintaining and repairing damage control equipment.
Developed training material for both Air Warfare and Surface warfare qualifications.
Ensured maintenance schedule compliance.
Supervised six technicians while in a combat zone and assigned appropriate skilled technicians to perform required maintenance to keep up with high-paced flight schedules, which ensured mission capable status.
Set up and operate computer controlled Consolidate Automated Support System (CASS) to test and troubleshoot various components and assemblies of electronic equipment.
Documented procedures and established processes to ensure contractual and regulatory compliance.

Program Manager

Fleet Readiness Center West

01.2014 - 01.2016

Promptly addressing and resolving production issues to minimize delays in production
Coordinating production operations in accordance with material, labor, and equipment availability
Provided accurate reporting on project status throughout its life cycle to program stakeholders, and sponsors encompassing budget estimation, scheduling, and resource planning
Monitor material supply flow and identify any shortages or bottlenecks in usage.
Address issues regarding quality and production and budget management
Lead the Foreign Object Debris, Electrostatic discharge, and Individual Material Readiness List program while onboard the USS Carl Vinson, protected safety and wellbeing of over 85-90 fixed wing aircraft and helicopters while under weigh during Operation Inherent Resolve.
Managed the consolidated allowance list specifying support equipment and quantities required for the material readiness of the aircraft maintenance activity based on physical inventory and submitting requests via transaction reports in both peace times and combat zones.
(IMRL) Educated and trained 100 personnel on the hazards associated with Sexual Assault as well as provided support and treatment assistance for service members who have experienced sexual assault in any form while managing the SAPR program on board the USS Carl Vinson.
Maintained and exceeded preventative maintenance deadlines.
Accomplish program objectives for development, production, and sustainment to meet user’s operational needs.

Summary

Overview

Work History

Product Data Support Engineer

Technical Writer

Electronic Mechanic

Aviation Electronic Technician

Program Manager

Education

Masters of Business Administration (MBA) -

Skills

Key Qualifications

Work Availability

Timeline

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