Lauren Fletcher
Bowie,MD
Summary
Responsible and motivated individual with experience in customer service, in-home care, and community service. Demonstrated ability to work effectively in team-based and independent settings, follow instructions, manage multiple responsibilities, and provide respectful, high-quality service. Strong interpersonal skills, attention to detail, and a commitment to professionalism and giving back to the community. Well-suited for internships and entry-level job opportunities.
Overview
7
7
years of professional experience
Work History
Care Provider
Home Instead Care
11.2025 - Current
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Provided companionship and emotional support to clients, fostering positive relationships.
- Administered medications and monitored health conditions according to care plans.
- Collaborated with healthcare professionals to coordinate comprehensive care for clients.
- Maintained a clean and safe environment, ensuring compliance with safety standards.
- Adapted care strategies based on individual client needs and preferences, enhancing satisfaction.
- Participated in ongoing training sessions to improve caregiving skills and knowledge base.
Associate
Panera Bread
06.2019 - Current
- Trained new team members on food preparation techniques and customer service protocols.
- Resolved customer complaints promptly, ensuring a positive dining experience and loyalty retention.
- Delivered professional and courteous customer service in a fast-paced environment.
- Accurately handled cash and electronic transactions while following company policies and procedures.
- Collaborated with team 8 members to maintain efficient daily operations.
- Followed food safety, cleanliness, and operational guidelines.
- Assisted in all 6 areas of the store, demonstrating adaptability and strong time-management skills.
Education
Bachelor of Science - Public Health Informatics & Technology
Bowie State University
Bowie, MD12-2026
High School Diploma -
Colonel Richardson High School
Federalsburg, MD06-2021
Skills
- Emotional support
- Housekeeping
- EMR / EHR
- Mobility assistance
- Social interaction
- Customer service
- Computer skills
- Leadership qualities
- Customer interaction
- Cash handling
- Complex Problem-solving
Timeline
Care Provider
Home Instead Care
11.2025 - Current
Associate
Panera Bread
06.2019 - Current
Bachelor of Science - Public Health Informatics & Technology
Bowie State University
High School Diploma -
Colonel Richardson High School