Lauren Floyd
Salem,AL
Summary
Articulate, energetic and results-oriented customer service specialist with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Devoted analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
11
11
years of professional experience
Work History
Professional Nanny
Self-Employed
08.2022 - 11.2022
- Passionate and gifted in exemplifying and upholding the best quality care for children in all dynamics.
- Dedicated and ensured uplifting and nurturing environments to support and teach child social, cognitive, emotional, and academic growth.
- Designed and applied play-based strategies to provide diverse approaches to learning.
- Assisted with light housekeeping duties as well as running errands.
- Curated transparent, open, and honest relationships with parents to ensure optimal developmental plans of care.
Preschool Teacher
Self-employeed
07.2018 - 07.2020
- Designed and applied play-based strategies to provide diverse approaches to learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Engaged with children on individual basis to build positive relationships and promote learning.
Residential Property Manager
U.S. Army Active Duty
10.2013 - 03.2015
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reviewed established policies and procedures to adhere and delegate leadership positions, motivate employees and facilitate smooth operations.
- Ensured positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised and performed human resource management functions for 150 residents.
- Conducted property move-ins, move-outs and walk-through inspections.
- Reported and documented maintenance requests and scheduled appropriate services.
Team Leader
US Army
03.2011 - 03.2015
- Mentored and guided employees to efficiently fulfill assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through uplifting, caring, and understanding attitude and incredible listening skills.
- Molded team and embraced change to adapt within dynamic market.
Active Duty Soldier
US Army
11.2009 - 12.2011
- Secured and protected military property, assets and personnel.
- Operated and maintained armored vehicles.
- Implemented tactics, procedures, and techniques for defense systems.
- Operated surveillance radar, communication systems and identification equipment.
Cashier Team Lead
Publix
08.2008 - 10.2009
- Dedicated to phenomenal customer service with each interaction and sought to uplift each customer in an impactful way.
- Exemplified optimal communication skills, problem-solving, critical thinking, and devoted work ethic.
- Operated POS cash register and equipment to collect payments.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Associate Of Applied Business - General Studies
Central Texas College
Killeen, TX01.2023
Skills
- Child Psychology Knowledge
- Superior Communication Skills
- Microsoft Word
- Microsoft Excel
- Interpersonal Skill Development
- Household Management
- Self-Confidence Development
- Cardiopulmonary Resuscitation (CPR)
- First Aid
Timeline
Professional Nanny
Self-Employed
08.2022 - 11.2022
Preschool Teacher
Self-employeed
07.2018 - 07.2020
Residential Property Manager
U.S. Army Active Duty
10.2013 - 03.2015
Team Leader
US Army
03.2011 - 03.2015
Active Duty Soldier
US Army
11.2009 - 12.2011
Cashier Team Lead
Publix
08.2008 - 10.2009
Associate Of Applied Business - General Studies
Central Texas College
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