Lauren Fogarty
Wells,Maine
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Restaurant Server
Splash Bar and Grill On Ogunquit Beach
Ogunquit, Maine
06.2017 - Current
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Recorded orders accurately into the Point of Sale system.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Assisted other servers as needed during peak hours or special events.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Assisted with stocking supplies such as napkins and silverware for dining areas.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Complied with safety procedures when handling food items or cleaning materials.
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Greeted and seated customers promptly, courteously, and professionally.
- Monitored inventory levels of all products used in restaurants operations.
Restaurant Hostess
Old Village Inn
Ogunquit, Maine
06.2024 - 10.2024
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Education
Bachelor of Arts - Art History
Boston University
Boston, MA05-1996
Skills
- High-volume dining
- Order Taking
- Point of Sale (POS) system operations
- Drink Preparation
- Dining customer service
- Organization
- Detail Oriented
- Hospitality and accommodation
References
References available upon request.
Timeline
Restaurant Hostess
Old Village Inn
06.2024 - 10.2024
Restaurant Server
Splash Bar and Grill On Ogunquit Beach
06.2017 - Current
Bachelor of Arts - Art History
Boston University
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