Lauren Foley
Westford,MA
Summary
Dedicated, diligent and fast-paced professional with extensive experience in de-escalation tactics and persuasive communication looking to break into the world of Information Technology. Highly motivated, energetic and ready to hit the ground running to learn new skills in a new industry. Willing to travel to customer sites, team meetings and any training sessions as needed.
Overview
7
7
years of professional experience
Work History
Residential Director
Centerpoint
Tewksbury
05.2020 - Current
- Director of programming at Transcend, an in-house residential stepdown
- Supervise staffing of 20 staff members and residents at IRTP
- Assist in financial and administrative duties of Program Director.
Clinical Intern
Littleton Academy
Littleton
10.2020 - 04.2021
- Provided clinical treatment and support within a therapeutic residential school for children with complex trauma
- Contributed to the development and implementation of tailored clinical interventions.
Residential Coordinator
Centerpoint
Tewksbury
06.2018 - 05.2020
- Acted as Centerpoint's Department of Mental Health Human Rights Officer
- Assisted Residential Director in fundamental operations of the residential unit.
Residential Counselor
Centerpoint
Tewksbury
05.2017 - 06.2018
- Served as primary crisis contact, delivering de-escalation support to ensure clients' safety
- Assisted clients in age-appropriate ADL skills.
Education
Master of Social Work -
Simmons University
02.2022
Bachelor of Science in Psychology -
Fitchburg State University
05.2018
Skills
- De-escalation techniques and strategies to resolve conflict
- Client advocation and relationship building
- Financial and administrative experience; contract revision and pipeline development
- Business Development
- Customer/Client Advocacy
- Records Management
- Negotiation
- Report Analysis/ Presentation
- Stakeholder Management
- Contributed to the development and implementation of tailored clinical interventions
- Proficient in all Microsoft applications (Excel, Powerpoint, Teams, One Note, etc)
- Proficient in CRM tools, Salesforce and most EHR softwares
Additional Learning Opportunities
JRI Mentorship Program, Completed year long mentorship program with Meredith Rapoza, Senior Director of Quality and Compliance
Group Affiliations
- Justice Resource Safety Officer Team, Centerpoint, 2020, Participate in JRI Safety meetings., Collect and track eHana data regarding building safety at Centerpoint.
- LMS Champions Group, JRI, 01/2024, Provide support and feedback regarding the implementation of the new Learning Management System.
- Legislative and Public Policy Committee, Centerpoint, 07/2023, Engage in discussion regarding JRI's new legislative missions., Attend legislative rallies directly impacted by JRI.
Timeline
Clinical Intern
Littleton Academy
10.2020 - 04.2021
Residential Director
Centerpoint
05.2020 - Current
Residential Coordinator
Centerpoint
06.2018 - 05.2020
Residential Counselor
Centerpoint
05.2017 - 06.2018
Master of Social Work -
Simmons University
Bachelor of Science in Psychology -
Fitchburg State University