Lauren Fong

• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Maintained inventory logs, sanitized examination rooms, stocked rooms with necessary supplies, and prepared rooms for incoming patients.
• Accurately prepared herbal prescriptions by measuring and mixing specified grams of granules and bulk herbs according to individual patient formulas.

NICU:

• Restocked emergency supply tables and maintained essential items such as warmed blankets, baby formula, diapers, medical gloves, suction kits, and other critical supplies.
• Assisted with transporting mothers to and from the NICU to visit their newborns.
• Cleaned and prepared medical equipment to ensure a safe and sterile environment.

Neurology:

• Responded to patient calls and requests, paged nurses to patient rooms when needed, and guided nurses to rooms with emergency standing alarms.
• Restocked gloves and supplies in patient rooms to ensure readiness.
• Guided visitors to patient rooms and assisted with patient discharge by transporting them to the main lobby.
• Retrieved telemetry boxes from other hospital units for nurse use in patient monitoring.

• Provided excellent customer service by taking accurate orders, promptly delivering food, and handling guest inquiries, special requests, and complaints in a professional manner.
• Communicated effectively with kitchen staff regarding customer allergies and special dietary needs to ensure guest safety.

• Greeted patients warmly, and guided them to their designated doctors.
• Provided water, books, magazines, and games to patients to ensure comfort during their treatment or procedures.
• I spoke with patients during infusion treatments to help them feel more at ease and to offer a friendly, reassuring presence.