Lauren Forbes
Sanford
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Business Management Associate
Pro-Coastal Contracting, LLC
08.2022 - 09.2023
- PROFESSIONAL KNOWLEDGE:
- Researched and helped formulate conclusions to broad risk issues.
- Needs little supervision.
- Propagated approvals, change orders and contractor tracking.
- Produces quality of work. Few errors and resulting rework.
- Created and optimized records management strategies to coordinate and protect information.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Restructured procedures through coordination to create and execute projects.
Head Bagger
Chick-fil-A
09.2020 - 11.2022
- Completed daily orders with expert efficiency.
- Inspected items for defects and damage.
- Placed items into bags, boxes or other containers.
- Sorted and stacked finished items.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Server
Outback Steakhouse
09.2020 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Front Office Assistant
Allen's Friendly Auto Sales
01.2013 - 05.2016
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened and engaged in friendly conversation with customer to better uncover individual needs and desires of products.
- Monitored and adjusted inventory to optimize customer options.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
Education
High School Diploma -
Seminole High School
Sanford, FL05.2012
Skills
- Customer Relationship Management
- Order Supplies
- Google Docs
- Manage Contracts
- Team building
- Organization and Time Management
- Dependable and Responsible
- Training and Development
- Customer Service
- Multitasking Abilities
- Exceptional Communicator
- Problem Resolution
Timeline
Business Management Associate
Pro-Coastal Contracting, LLC
08.2022 - 09.2023
Head Bagger
Chick-fil-A
09.2020 - 11.2022
Server
Outback Steakhouse
09.2020 - 08.2021
Front Office Assistant
Allen's Friendly Auto Sales
01.2013 - 05.2016
High School Diploma -
Seminole High School
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