Lauren Forbis
Lakeland,TN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
Discharge, Revenue Confirmation & Audit Lead
Coram Healthcare
Jackson TN
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Discharge Representative
Coram Healthcare
Jackson, TN
04.2017 - 05.2024
- Responded to customer questions via telephone regarding insurance benefits, provider contracts, eligibility, and claims.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Collaborated with team members to achieve daily and weekly goals.
Apria Resolution Team Lead
Apria Healthcare
Jackson, TN
11.2014 - 04.2017
- Collaborated with cross-functional departments to address complex issues and develop comprehensive solutions.
- Implemented quality assurance measures that ensured consistent delivery of exceptional service from the entire resolution team.
- Established clear goals and expectations for team members, fostering a results-driven work environment.
- Reduced customer and referral complaints by ensuring timely and accurate responses to their concerns.
Customer Quality Lead
Apria Healthcare
Jackson, TN
12.2011 - 11.2014
- Reduced customer complaints by identifying areas for improvement and initiating corrective actions.
- Communicated effectively with customers regarding their concerns or inquiries regarding their durable medical equipment.
- Developed and implemented procedures to meet product quality standards.
Suspended Billing Representative
Apria Healthcare
Jackson, TN
03.2011 - 12.2011
- Managed a high volume of suspended accounts without sacrificing attention to detail or jeopardizing customer satisfaction levels.
- Researched and resolved billing discrepancies to enable accurate billing.
- Consistently met deadlines for case resolution and follow-up communication with customers, demonstrating strong time management skills and commitment to customer service.
Collections Representative
Apria Healthcare
Jackson, TN
04.2009 - 03.2011
- Demonstrated excellent problem-solving skills when faced with complex situations involving multiple parties in resolving unpaid claims.
- Managed a high volume of accounts, prioritizing those requiring immediate attention while consistently meeting performance targets.
- Collaborated with cross-functional teams to identify areas for improvement within the medical collections process, leading to reduced errors and increased revenue recovery.
- Consistently exceeded performance metrics for collections efforts, contributing to the overall success of the Medical Collections department.
- Processed billing calls and answered questions from patients and third-party carriers.
- Corrected and resubmitted claims for multiple payer codes.
Administrative Assistant
Corrections Corporation of America
Whiteville, TN
07.2006 - 04.2009
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Cashier Helper
Yopp's Convenient Store
Middleton TN
07.2004 - 01.2006
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
- Handled cash registers with precision, ensuring proper change was given and maintaining balanced drawers.
- Offered assistance to elderly or disabled customers as appropriate.
Education
Bachelor of Arts - Criminal Justice
University of Memphis
Memphis, TN12-2020
High School Diploma -
Middleton High School
Middleton, TN05.2005
Skills
- Leadership
- Root-cause analysis
- Strategic thinking
- Coaching and mentoring
- Team Building
- Work Flow Management
- Collaboration
- Time Management
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Adaptability and flexibility
Timeline
Discharge, Revenue Confirmation & Audit Lead
Coram Healthcare
05.2024 - Current
Discharge Representative
Coram Healthcare
04.2017 - 05.2024
Apria Resolution Team Lead
Apria Healthcare
11.2014 - 04.2017
Customer Quality Lead
Apria Healthcare
12.2011 - 11.2014
Suspended Billing Representative
Apria Healthcare
03.2011 - 12.2011
Collections Representative
Apria Healthcare
04.2009 - 03.2011
Administrative Assistant
Corrections Corporation of America
07.2006 - 04.2009
Cashier Helper
Yopp's Convenient Store
07.2004 - 01.2006
Bachelor of Arts - Criminal Justice
University of Memphis
High School Diploma -
Middleton High School