Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Lauren Forsythe

Summary

Highly motivated and results-driven Realtor with a proven track record of exceeding sales goals and providing exceptional customer service. Demonstrated expertise in market analysis, negotiations, and contract management. Seeking a challenging position to utilize strong interpersonal skills and extensive knowledge of the real estate industry to drive business growth and deliver unparalleled client satisfaction, while building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage

training, as well as past leadership and managerial experience to take on new professional challenges.

Overview

16
16
years of professional experience

Work History

Real Estate Agent (Multi-Region) –Independent Agent

ERA Woody Hogg & Assoc
06.2023 - Current
  • Maintain all Transaction Coordination throughout the escrow timeline by maintaining compliance, conducting, and scheduling proper inspections, as well as established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Create visual marketing for web and social media presence.
  • Maintain a clear and concise CRM to track, communicate, and manage sales data.
  • Negotiated contracts and managed all aspects of real estate transactions to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs, preferences, and budget and matched them to available properties.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling to encourage repeat business and referrals.
  • Advised clients on market conditions and property value for informed decision-making.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.

Real Estate Agent (Multi-Region)–Team Development

The Nance Group- Brokered by COMPASS
11.2022 - 06.2023
  • Developed a Transaction Coordination Program from ground level by designing a digital program with training guides that included full templates on all communication, escrow timelines and standards of operation.
  • Created an internal staging program and executed creative design on all listed homes under our team, which lead to sales increases of over 7% and gained extra revenue of 1.3% of total sales earned on homes staged internally with The Nance Group.
  • Maintain all Transaction Coordination throughout the escrow timeline by maintaining compliance, conducting, and scheduling proper inspections, as well as established positive flow of communication with agents, clients, attorneys, and personnel involved in closing transactions.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Create visual marketing for web and social media presence.
  • Maintained a clear and concise CRM to track, communicate, and manage sales data.
  • Negotiated contracts and managed all aspects of real estate transactions to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs, preferences, and budget and matched them to available properties.
  • Advised clients on market conditions and property value for informed decision-making.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
  • Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
  • Created and implemented strategic marketing plans to increase potential for selling properties and generate more leads.

Real Estate Agent –Expansion Partner for the Richmond/Central VA Based Brokerage, Mentor, Team Leader

Keeton & Co Real Estate
06.2020 - 11.2022
  • Team Lead for Zillow Flex Premier Agent Program.
  • Led weekly training and development meetings to better maintain the standards and Matrix in place.
  • Developed a new region for Keeton & Co and was the acting Mentor for new and existing agents within the Northern Virginia territory earning a level 2 partner status.
  • Communicated with clients to understand property needs and preferences.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Oversee all Transaction Coordination throughout the escrow timeline by maintaining compliance, conducting, and scheduling proper inspections, as well as established positive flow of communication with agents, clients, attorneys, and personnel involved in closing transactions.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
  • Maintain a clear and concise CRM to track, communicate, and manage sales data as well as better assist in Maintaining Client relationships and Retention.
  • Reviewed market research data and changed sales plans accordingly.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Developed and presented proposals to clients to raise awareness of potential real estate investments.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Coordinated appointments to show tenants and buyers prospective homes.

Regional Account Executive

Offix Lc – Office And Business Technology
06.2019 - 04.2020
  • Responsible for business development in Loudon County, finding leads, closing sales, supporting existing clients, formulating sales strategies, and communicating product value to clients
  • Develop and conduct presentations of company products and services to clients and partners.
  • Collaborated in the development of a new training manual and matrix for new hires.
  • Attended networking events to build relationships and identify sales opportunities.
  • Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
  • Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
  • Distributed marketing materials to existing and prospective clients to promote products and services.
  • Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
  • Responsible for building and maintaining lasting relationships with clients and partners by understanding focus and needs as well as anticipating them in advance.
  • Responsible for coordinating internal and external resources to manage workflow using Sales Chain and Sales Force CRM
  • Develop and grow business relationships with manufacturing partners
  • Renegotiated contracts with expiring accounts to continue relationships with current company clients.
  • Generated leads through networking, cold calls and industry connections.
  • Communicated by phone, email and traveled for face to face contact with existing accounts.
  • Provide support and solve problems for clients by understanding and exceeding their expectations

Food and Retail Services Manager / Coordinator

Marine Corps Community Services (MCCS)
06.2017 - 06.2019
  • Provide oversight of the administration and management of the Marine Corps Community Services, Food and Retail Services Program on MCB Quantico to all include food services, barbershops, dry-cleaners, food trucks, 3rd party concessionaires services, as well as provide command and agency support on all events that require retail and food services
  • Oversee the administration and management of all the food services and retail services on Quantico Marine Corps Base
  • Achieved a 20% gross increase in sales for all food truck related services for MCCS.
  • Achieved a 15% gross increase in sales for all concessionaire retail services by bringing in additional vendors that would best meet the needs of the Marine Corps and MCCS patrons.
  • Developed and implemented a SharePoint site that provided all of the food and retail services sales projections, actual sales, and customer feedback in order to create transparency to leadership and other program managers.
  • Served as the Contract Officer Representative (COR) for 70 plus contracts annually.
  • Responsible for scope compliance, safety and health regulation compliance, contract administration, invoice payments, and contract closeout
  • Coordinate all MCCS events through the base planning division, environmental approvals through the Natural Resources & Environmental Affairs Office (NERA), and fire protection requirements through the base fire department
  • Develop, plan, and implement daily logistics and scheduling for 25 food trucks for all agencies and commands
  • Develop and present monthly after-action reports, financial reports, and sales projects to executive leadership for review and analysis
  • Serve as the technical expert when developing requirements for service contract scopes of work
  • Participate in bid proposal reviews, contract negotiations, and contract award.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Regional Sales Manager

Reyes Beverage Group – Premium Distributors Of Virginia
09.2015 - 06.2017
  • Responsible for the oversight and management of the beverage distribution team that covered the Virginia, Washington D.C., and Maryland clients.
  • Managed the largest territory with the most sales managers within Reyes Beverage Group.
  • Volume increased by 17% annually each year while maintaining monthly business objective goals by 100% compliance.
  • Developed monthly regional sales plans and promotions at all retail locations.
  • Lead the coordination and execution of each plan and promotion with the distribution team responsible for each retail location.
  • Developed and implemented the long-term annual and monthly business and marketing plan
  • Generated detailed sales reports and forecasts to analyze performance and track progress.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Responsible for all the business development of growth of the regional distribution team.
  • Manage and review all records to ensure accurate inventory levels to minimize out-of-stock and out-of-code issues.
  • Maintain employee compliance with product quality control regulations, product code, and date standards for all accounts in the region.
  • Responsible for the oversight of all records related to Virginia state ABC laws compliance regulations.
  • Conducted routine inspections to ensure employee compliance.
  • Develop and maintain all sales and compliance reports as well as present the results to executive management.
  • Developed and maintained positive relationships with clients in assigned sales territories.

Store Manager/ Regional Trainer

Not Your Average Joes
02.2014 - 09.2015
  • Managed and coordinated daily restaurant front and back of the house management operations
  • Achieved targeted annual profit in 2014 and 2015 with a 3% + growth.
  • Managed inventory of food and beverage departments, securing a 1% variance in actual vs. theoretical inventory and a company leader on cost control.
  • Provided oversight on the administration and management of the regional Management Training Program that developed and trained new managers at 22 locations along the East coast.
  • Developed and implemented a new training program that is still used today that produced the lowest turnover in the region for non-management employees.
  • Managed and implemented program to increase the activity of internal Patron Satisfaction Survey (PSS) for all 22 locations in the region and served as the annual and new employee training for this program.
  • Maintain employee compliance with product quality control regulations, product code, and date standards for all accounts in the region.
  • Control P&L by following Cash/Control security procedures, maintaining inventory, reviewing financial reports and taking appropriate actions.
  • Oversaw budget, maintained employee records, prepared payroll, handled accounts payable, and related bookkeeping functions.
  • Facilitated a community outreach program and local marketing, which helped to build a network in the local community as well as local charities and engaged in events.
  • Managed a team of 75 employees successfully in a fast-paced environment through proactive communication and positive feedback.
  • Maximized daily sales target by creating and implementing promotions which increased production and increased sales.
  • Ensure that staff adheres to company SOP to allow a balanced and consistent business flow.
  • Delivered constant monthly training and coaching among my staff on steps of service to ensure customer satisfaction as well as consistency.
  • Recruited, interview and hire team members, conduct performance appraisals, take discipline action, motivate, and train.
  • Set effective employee schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Ordering Food and supplies to fit the need of our weekly/monthly needs
  • Oversaw maintenance of equipment, facility, and grounds through the use of a preventative maintenance plan based on company standard.
  • Provided Safe working environment by facilitating safe work behaviors of team.
  • Handles Customer complaints and reconciled them on a case-by-case basis to ensure customer satisfaction as well as customer retention and loyalty.
  • Ensured that employees are correctly certified in their positions so that we stay compliant with VA food and beverage standards
  • Conduct Weekly/Monthly Cash Audit of all inventory and report on all variances.

Owner/Operator/Executive Chef

Taste of Local- Food Truck
03.2010 - 02.2014
  • Sole proprietor/operator of gourmet, all natural, and locally sourced food truck and catering company.
  • Develop and serve a unique menu of organic food options using locally sourced supplies.
  • Managed day-to-day business operations.
  • Possessed and Maintained all state licenses and permits needed to conduct business in the state of Virginia: LLC licenses, Virginia food and beverage license, food handlers permits, health permits as well as quarterly health inspections.
  • Oversaw budget, maintained employee records, payroll, accounts payable, and related bookkeeping functions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Recruit, interview and hire team members, conduct performance appraisals, take discipline action, motivate, and train.
  • Scheduling labor and maintaining labor dollars based on daily sales volume to ensure that we stay within our daily budget.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Ordering food and supplies to fit the need of our weekly/monthly needs.
  • Control P&L by following Cash/Control security procedures, maintaining inventory, reviewing financial reports and taking appropriate actions.
  • Oversee maintenance of equipment and facility/food truck
  • Maintain safe working environment by facilitating safe work behaviors of team.
  • Consulted with customer needs/complaints and reconciled them on a case-by-case basis to ensure customer satisfaction as well as customer retention and loyalty.
  • Ensured that employees are correctly certified in their positions so that we stay compliant with VA food and beverage standards.
  • Conduct weekly/monthly cash audit of all inventory and track all variances.
  • Responsible for the analysis and management of daily, monthly, quarterly, and annual sales goals to include budget analysis.
  • Developed daily and monthly marketing strategies using social media and local media outlets.

Chef Instructor

Cookology
12.2010 - 01.2012
  • Responsible for preparing students for careers in the food and hospitality industry as well as recreational culinary growth, providing technical instruction relevant to the operational work environment for classes of 20 or more.
  • Developed a manifest of courses and menu plans with a more refined/broad range of cuisine.
  • Motivated students to achieve new levels of skill in diverse kitchen tasks.
  • Created daily lesson plans and instructional plans to meet course competency.
  • Implemented creative instructional methods to engage students in the learning process.
  • Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.

General Manager/Regional Trainer

Homemade Co.
03.2008 - 12.2010
  • Responsible for the management of local store operations, regional staff development, and assisted with operational development for new store locations.
  • Implemented marketing strategies for all promotional events.
  • Maximized efficiency by coaching and mentoring all personnel throughout the District on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Developed and implemented strategies to increase sales and profitability.

Education

Associate of Science - Science of Culinary Arts

Le Cordon Bleu College of Culinary Arts
Atlanta, GA
12.2005

Skills

  • Proficient in Microsoft Office; Excel, Power Point, Outlook, Word, Canva
  • Proficient with the following Real Estate Programs: kvCORE, Follow Up Boss, Zillow Premier Agent, Qualia,Transaction Desk, AuthentiSign, MoxiWorks, SalesForce, Leverage, Trello
  • Member of VA Association of Realtors
  • Active VA Real Estate License
  • Member of CVR and Bright MLS
  • Project Management & Event Coordination
  • Contract Negotiation and Drafting
  • Business Development
  • Staff Management and Development
  • Client Relationship Management
  • Attention to Detail
  • Customer Service
  • Comparative Market Analysis
  • Escrow Management
  • Property Tours and Inspections
  • Real Estate Law
  • Social Media Marketing

Accomplishments

  • 2021, 2022, 2023 Awarded and Maintained Membership to the NVAR Top Producers Club 2021 on a Platinum and Gold Level ( $4Million- $7Million in Annual Sales)
  • 2021, 2022 Presidents Club - Keeton & Co Real Estate
  • 2020-2022 Northern Virginia MVP Top Producer Agent Award- Keeton & Co Real Estate
  • Selected by management to work with relocation clients dissatisfied with assigned agent, resulting in a 100% salvage rate.

Timeline

Real Estate Agent (Multi-Region) –Independent Agent

ERA Woody Hogg & Assoc
06.2023 - Current

Real Estate Agent (Multi-Region)–Team Development

The Nance Group- Brokered by COMPASS
11.2022 - 06.2023

Real Estate Agent –Expansion Partner for the Richmond/Central VA Based Brokerage, Mentor, Team Leader

Keeton & Co Real Estate
06.2020 - 11.2022

Regional Account Executive

Offix Lc – Office And Business Technology
06.2019 - 04.2020

Food and Retail Services Manager / Coordinator

Marine Corps Community Services (MCCS)
06.2017 - 06.2019

Regional Sales Manager

Reyes Beverage Group – Premium Distributors Of Virginia
09.2015 - 06.2017

Store Manager/ Regional Trainer

Not Your Average Joes
02.2014 - 09.2015

Chef Instructor

Cookology
12.2010 - 01.2012

Owner/Operator/Executive Chef

Taste of Local- Food Truck
03.2010 - 02.2014

General Manager/Regional Trainer

Homemade Co.
03.2008 - 12.2010

Associate of Science - Science of Culinary Arts

Le Cordon Bleu College of Culinary Arts

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Lauren Forsythe