Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lauren Foster

Wilkesboro,NC

Summary

Leveraging a robust background in IT systems management, I bring forth a unique blend of analytical skills and technical expertise to optimize business operations. Proficient in assessing risk, streamlining processes, and implementing innovative IT solutions, I am dedicated to driving organizational growth and mitigating risks through data-driven insights and advanced technological strategies.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT Software Support Technician

Lowe's Companies Inc
01.2023 - 01.2024
  • Enhanced software performance by identifying and resolving technical issues in a timely manner.
  • Utilized Remedy ticketing software for streamlined troubleshooting and accurate issue triage, ensuring timely resolutions by directing tickets to the appropriate specialized teams
  • Collaborated with team members to proactively identify and escalate system issues, reducing call volume and enhancing overall service quality
  • Showcased strong technical skills support, hardware and software troubleshooting competencies, customer service talent, and incident management abilities

Licensed Insurance Agent

Stroud-Miller Insurance
08.2021 - 08.2022
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
  • Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
  • Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.

Intake Specialist

Prism Medical Products
01.2019 - 07.2021
  • Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
  • Contributed to a reduction in client wait times by effectively managing patient files and resource allocation.
  • Reviewed up to 150 documents per day of order data processed by associate representatives for errors or discrepancies; assigned reviewed documents to the appropriate department for upload into the company database.

Director of Marketing and Business Development

The Spice Is Right, LLC.
11.2017 - 12.2018
  • Increased brand awareness by developing and implementing comprehensive marketing strategies.
  • Conducted market research to identify growth opportunities and drive strategic planning decisions.
  • Applied marketing techniques and social media platforms such as Facebook and Instagram to grow a start-up business venture

B2B Sales Representative

Lowe's Companies Inc
10.2013 - 11.2017
  • Increased sales revenue by developing and maintaining strong relationships with key clients.
  • Processed bulk gift card orders for loyalty, incentive, and rewards programs.
  • Developed new business opportunities by identifying and targeting high-potential prospects.
  • Promoted from call center sales to the position of B2B Gift Card Account Manager November 2014

Education

Associate of Arts -

Wilkes Community College
Wilkesboro, NC
12.2021

Skills

  • SQL Competencies: SQL Syntax, Database Design, , Data Manipulation, Data Definition Language (DDL), Data Control Language (DCL), ability to create and execute stored procedures and functions to encapsulate business logic within the database
  • C Programming Competencies: Basic Syntax, functions, pointers, arrays and strings, structures and unions, memory management, debugging and testing
  • Linux competencies: Proficiency in using the Linux command line interface, file system navigation, file permissions and ownership, shell scripting, process and package management, system administration, networking, virtualization, and remote administration
  • Proficient in Windows OS, Linux OS, Mac OSX, Apple IOS, Android OS Client Email Configure Mobile Device Management - Cisco Meraki Data Back/Restore, Data Recovery, Secure Data Destruction Infrastructure Services Management (DNS, DHCP, Active Directory,WDS)
  • Security Protocols
  • Software Installation
  • Programming Languages
  • Hardware diagnostics
  • Demonstrates strong problem solving-skills in troubleshooting hardware and software issues
  • Microsoft Excel

Certification

  • Gainwell C-Unix Certificate of Achievement (2023): Completed 11.5-week immersive C-Unix Bootcamp. Certification reflects knowledge in Agile methodology, software and data engineering fundamentals, Unix operating systems, Database principles, SQL, Cloud computing basics, and C Programming in detail.
  • CompTIA A+ Certified (2022): Certified in foundational skills and knowledge required to perform essential IT tasks, such as installation, configuration, troubleshooting, and maintenance of computers, networks, and operating systems. The certification covers a broad range of topics, including hardware, software, networking, security, and basic IT concepts. It is widely recognized in the IT industry and serves as a benchmark for demonstrating technical competency.
  • North Carolina Property, Casualty, and Life Insurance License (2021) | NPN: 20076500

Timeline

IT Software Support Technician

Lowe's Companies Inc
01.2023 - 01.2024

Licensed Insurance Agent

Stroud-Miller Insurance
08.2021 - 08.2022

Intake Specialist

Prism Medical Products
01.2019 - 07.2021

Director of Marketing and Business Development

The Spice Is Right, LLC.
11.2017 - 12.2018

B2B Sales Representative

Lowe's Companies Inc
10.2013 - 11.2017

Associate of Arts -

Wilkes Community College

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