Lauren Franco

Specialized in the maintenance, repair, and overhaul of aircraft engines and associated systems, ensuring optimal performance and safety of aircraft operations. Key responsibilities included performing inspections, troubleshooting, and conducting preventive maintenance on both jet and propeller engines. I utilized advanced diagnostic equipment and adhered to strict safety protocols to identify and correct engine malfunctions. Additionally, I worked closely with cross-functional teams to maintain mission readiness and support flight operations, while maintaining accurate records and documentation in compliance with Navy standards. My expertise also extended to supporting aviation maintenance programs, ensuring engine performance and reliability under various operational conditions.

I provided exceptional customer service while managing multiple aspects of daily operations. I was responsible for overseeing in-service laundry, ensuring efficient processing of customers' clothing, including washing, drying, folding, and packaging, maintaining high standards of cleanliness and orderliness throughout the facility. Additionally, I sold lottery tickets, verifying customer information and processing transactions accurately. I operated the cash register, managing cash handling, processing payments, and ensuring correct change. My ability to multitask in a fast-paced environment, along with my commitment to providing a positive customer experience, contributed to the smooth operation of the business and customer satisfaction

I was responsible for ensuring guest rooms were thoroughly cleaned and maintained to meet high standards of cleanliness and comfort. Duties included making beds, cleaning bathrooms, vacuuming, dusting, and replenishing supplies. I worked efficiently to ensure rooms were ready for check-in, while providing excellent attention to detail and ensuring guest satisfaction.

I provided exceptional customer service in a fast-paced environment. My responsibilities included taking customer orders, preparing food and beverages, maintaining cleanliness and organization in the dining area, and ensuring high-quality standards for food safety and presentation. I collaborated with team members to ensure smooth operations and a positive guest experience, while also handling cash register transactions and assisting with inventory management when needed

Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.Answered customer questions about hours, seating, and menu information.Maintained an organized waitlist for busy times, ensuring efficient seating of guests.Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.