Summary
Overview
Work History
Education
Skills
Work Preference
Accomplishments
Interests
Drawing Painting,Walking my dogs,Reading
Timeline
Generic
Lauren Franklin

Lauren Franklin

Customer Service Representative
Yorkville,IL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.

Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

5
5
years of professional experience

Work History

Sheridan Grocery Store

Shawnda Yuhas
Sheridan , IL
01.2020 - 12.2024
  • Maintained accurate inventory records and tracked stock levels.
  • Established procedures for opening and closing the store, handling cash, and stocking shelves.
  • Greeted customers and provided assistance in locating items.
  • Provided accurate cash register operations, including accepting payments and providing change.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Issued receipts, refunds, credits or change due to customers.
  • Resolved customer complaints regarding sales and service.
  • Assisted with pricing merchandise for sale in store.
  • Organized shelves and displays to maintain an orderly appearance of the store.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
  • Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
  • Balanced daily financial transactions using appropriate methods according to established procedures.
  • Answered customers' questions concerning location, price and use of merchandise.
  • Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
  • Processed returns and exchanges according to company policies and procedures.
  • Informed customers about current promotions such as discounts on certain products or services offered by the store.
  • Stocked shelves with incoming goods from delivery trucks as needed.
  • Verified that all coupons were valid before processing them for payment.
  • Checked out customers quickly but accurately ensuring all items are scanned properly.
  • Ensured compliance with all applicable laws related to selling age-restricted items such as tobacco or alcohol.
  • Adhered to safety regulations when handling sharp objects such as knives or scissors.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.
  • Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Interacted politely with customers to promote quality service during checkout.
  • Issued receipts, change and refunds to customers to promote smooth operations.
  • Swept and mopped front end during shifts to maintain professional appearance.
  • Backed up cashiers ringing up large number of customers by bagging products.
  • Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
  • Maintained financial records by counting cash and recording tips at end of shift.
  • Handled merchandising and restocking needs for multiple checkout lanes.
  • Promoted store cleanliness by keeping track of trash can levels and emptying when full.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Returned carts and baskets to entryways to keep store spaces and aisles neat.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Welcomed customers, offering assistance to help find store items.
  • Greeted customers promptly and responded to questions.

Hennessys RiverView Ford

John hennessey
Oswego, Illinois
10.2021 - 08.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Took payments.
  • Cleaned and organized my work space

Grand True Valley Rental

Joe Piper
Yorkville, IL
04.2021 - 10.2021
  • Operated crane lifts, aerial buckets and other heavy equipment to reach work areas in tall trees.
  • Utilized rigging techniques to lower large pieces of wood safely to the ground after cutting them off the tree trunk.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.

Education

High School Diploma -

Yorkville High School
Yorkville, IL
05-2019

Some College (No Degree) - Art And English

Waubonsee Community College
Sugar Grove, IL

Skills

  • Scheduling Coordination
  • Stock control
  • Merchandising Strategies
  • Store maintenance
  • Stock Rotation
  • Product Merchandising
  • Project Planning
  • Customer Service
  • Problem Resolution
  • Analytical Skills
  • Adaptability
  • Computer Skills
  • Time Management
  • Problem-solving abilities
  • Customer Relationship Management
  • Team Collaboration
  • Good Judgment
  • Multitasking
  • Interpersonal Communication
  • Effective Communication
  • Communication Skills
  • Problem-Solving
  • Strategic Planning
  • Conflict Resolution
  • Professional and Courteous
  • Quality Control
  • Attention to Detail
  • Goal Setting
  • Scheduling and Coordinating
  • Positive Attitude
  • Organizational Skills

Work Preference

Work Type

Full TimePart Time

Work Location

RemoteOn-Site

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsPaid time offWork from home optionPaid sick leave401k match4-day work week

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved [Result] through effectively helping with [Task].
  • Supervised team of [Number] staff members.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Documented and resolved [Issue] which led to [Results].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Interests

Reading,Drawing,Painting,Walking my dogs,Being outdoors,Swiming,Playing sports

Drawing Painting,Walking my dogs,Reading

I want to make a career with my art. I’m always drawing and painting. I love to read and write as well.

Timeline

Hennessys RiverView Ford

John hennessey
10.2021 - 08.2024

Grand True Valley Rental

Joe Piper
04.2021 - 10.2021

Sheridan Grocery Store

Shawnda Yuhas
01.2020 - 12.2024

High School Diploma -

Yorkville High School

Some College (No Degree) - Art And English

Waubonsee Community College
Lauren FranklinCustomer Service Representative