Lauren Fumarola
Pittsburgh,PA
Summary
Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.
Overview
11
11
years of professional experience
Work History
Cosmetic Department Manager
VonMaur
09.2024 - Current
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for the department.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Orchestrated six successful company-wide events, each one exceeding sales plan +10%
- Evaluated employee performance fairly and accurately every month, rewarding hard work while addressing areas needing improvement.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Championed a customer-first approach, significantly enhancing customer experience and loyalty.
Client Support Specialist
UL Solutions
03.2022 - 09.2024
- Manage 300+ clients' supply chain accounts utilizing strong organizational and communication skills.
- Provided excellent customer service by following up with clients, responding to incoming calls, and emails promptly.
- Build strong relationships with clients by creating weekly meetings to review account updates, subscription upgrades, and any outstanding projects.
- Led two successful regulatory projects for top clients: Walmart and Meta Reality Labs.
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients' concerns.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Delivered outstanding service to clients to not only maintain but to extend relationships for future business opportunities.
- Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
Sales And Customer Experience Manager
Macy's
03.2020 - 03.2022
- Provided solutions and alternatives within appropriate timeframes for any customer issues or concerns and followed up to ensure resolution.
- Managed Beauty Department, Women's Shoes, Fine Jewelry, and Furniture Department.
- Audited daily/weekly sales and inventory reports.
- Analyzed weekly client penetration results with Beauty and Fine Jewelry colleagues.
- Drove top results in the company's Credit and Rewards Program.
- Executed weekly/monthly visual changes, marketing changes, and price changes.
- Managed and delegated online fulfillment orders.
Boutique Manager
Bareminerals
04.2016 - 02.2020
- Ranked in top 10 of stores throughout company for YTD comp swing performance.
- January 2020 monthly sales results were +13% above sales forecast.
- Arranged special marketing initiatives and in-store promotions to exceed 15%+ sales goal successfully.
- Recruited, hired, and trained all staff.
- Conducted weekly district conference calls discussing business results, sales trends, and team development.
- Created strategic store schedules by analyzing current
business trends using company software. - Developed leadership skills in full-time and part-time management.
- Created an onboarding program for all newly hired employees.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Coached staff on how to improve customer service, increase sales, and use successful communication and consultative strategies.
Operation Manager
Ulta
11.2014 - 04.2016
- Managed the sales floor and drove retail and salon sales.
- Recruited, interviewed, and hired skilled employees.
- Managed store's load process and backroom activities/organization.
- Facilitated all new hire orientation.
- Approved all cash wrap management, cash auditing, and tip reporting.
- Scheduled staff effectively based on store traffic trends and key promotional events.
- Trained and educated staff on in-store brands' products and selling tactics.
- Executed all store promotion/marketing changes and monthly visual store layout updates.
- Partnered with vendors to create strategic selling plans to build their brand's revenue.
Education
Bachelor of Science - Cosmetics And Fragrance Marketing
Fashion Institute of Technology
New York, NY05.2011
Associate of Science - Business Administration
Hudson Valley Community College
Troy, NY05.2008
Skills
- Client Rapport-Building
- Verbal and Writing Communication
- Training & Development
- Customer-Facing Communication
- Problem Resolution Aptitude
- Customer Retention Strategies
- Results-driven
- Self-starter
Timeline
Cosmetic Department Manager
VonMaur
09.2024 - Current
Client Support Specialist
UL Solutions
03.2022 - 09.2024
Sales And Customer Experience Manager
Macy's
03.2020 - 03.2022
Boutique Manager
Bareminerals
04.2016 - 02.2020
Operation Manager
Ulta
11.2014 - 04.2016
Bachelor of Science - Cosmetics And Fragrance Marketing
Fashion Institute of Technology
Associate of Science - Business Administration
Hudson Valley Community College
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