Lauren Furbacher
Weatherford,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Server
Clay Pigeon
09.2023 - Current
- Effectively present seasonal offerings, suggest courses, explain chef's specialties, and identify appropriate wines.
- Follow proper plate, wine, and champagne presentations, and overall fine dining procedures.
- Address customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Work with POS system to place orders, manage bills, and handle complimentary items.
Banquet Beverage Captain
Hilton Anatole Hotel
01.2023 - 09.2023
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of large events.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
- Improved overall service quality by conducting regular staff training sessions and performance evaluations.
- Verified accuracy of billing invoices prior to finalizing charges with customers.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Proficient in using Salesforce platform and its various features.
- Excellent communication skills, both verbal and written.
- Promoted team collaboration among 50+ person banquet staff members through effective leadership practices that fostered supportive work environment.
Bartender
SER Steak + Spirits (located at Hilton Anatole)
02.2022 - 01.2023
- Member of team responsible for planning grand re-opening of SER post COVID.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Crafted special drink and cocktail menu items for seasonal offerings every quarter.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
Bartender
Perry’s Steakhouse
02.2017 - 02.2022
- Developed strong rapport with patrons, resulting in repeat business and increased loyalty.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Communicated with kitchen staff regarding order specifications, allergies, and dietary restrictions of guests.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Operated cash register and Point of Sale (POS) system for transactions.
- Upheld strict regulations for safe alcohol service and food safety.
Bartender
Reata Restaurant
08.2019 - 03.2021
- Promoted culture of teamwork among bartenders by organizing regular collaboration meetings and fostering open communication channels.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Networked within local community to build relationships with other businesses and attract new clientele to establishment.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Served high customer volumes during special events, nights, and weekends.
Behavioral Health Technician
Healing Springs Ranch
03.2017 - 01.2018
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout process.
- Advised clinical staff regarding appropriate interventions for behavioral issues.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Facilitated group therapy sessions under supervision of mental health professional.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Corporate Trainer & Server
The Keg Steakhouse
02.2016 - 11.2016
- Boosted employee engagement by developing and implementing interactive training sessions.
- Provided coaching and mentoring to employees to drive high level of hospitality and food excellence.
- Supervised team of trainers, providing guidance on instructional design techniques and delivery methods that maximized learner outcomes.
- Developed effective training manuals, modules and teaching aids.
Education
Bachelor of Science - Rehabilitation Studies
University of North Texas
Denton, TX12.2017
Associate of Arts - General Studies
North Central Texas College
Gainesville, TX05.2015
Skills
- Customer Service
- Microsoft Office
- Point of Sale Systems
- Inventory Management
- Interpersonal Communication
- Staff Leadership
- Team Member Development
- Salesforce CRM
- Attention to Detail
References
Available upon request.
Timeline
Server
Clay Pigeon
09.2023 - Current
Banquet Beverage Captain
Hilton Anatole Hotel
01.2023 - 09.2023
Bartender
SER Steak + Spirits (located at Hilton Anatole)
02.2022 - 01.2023
Bartender
Reata Restaurant
08.2019 - 03.2021
Behavioral Health Technician
Healing Springs Ranch
03.2017 - 01.2018
Bartender
Perry’s Steakhouse
02.2017 - 02.2022
Corporate Trainer & Server
The Keg Steakhouse
02.2016 - 11.2016
Bachelor of Science - Rehabilitation Studies
University of North Texas
Associate of Arts - General Studies
North Central Texas College
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