Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Gabriel

Chanhassen

Summary

A loyal employee with a positive attitude and professional presentation, my specialty is providing enriching experiences to visitors.



I am known to be adept at working effectively unsupervised and quickly mastering new tasks. My customer service skills range from multitasking effectively and fostering a welcoming atmosphere with my exceptional interpersonal skills.


Devoted to making every day in the workplace a positive and memorable experience, I keep a strong focus on teamwork and showing up with your best foot forward. I value proactive communication and a sense of solidarity in the work environment.



Overview

8
8
years of professional experience

Work History

Tour Guide

Paisley Park
08.2023 - Current
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by catering to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
  • Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
  • Maintained up-to-date knowledge of local events and attractions, recommending must-see sights to tour participants.
  • Guided groups of 25 to 40 people on scheduled tours
  • Listened intently to guests' stories and comments and engaged conversations that would interest them
  • Answered questions about Prince, his content, the artifacts and history of the building.
  • Spoke of Prince and his legacy and showcased displays/artifacts of his story in an honorable way that inspired guests
  • Provided information on various sites throughout the area and Minneapolis where Prince grew up-relaying little known stories to provide interest.
  • Upheld the legacy of Prince Rogers Nelson and his multifaceted artwork
  • Trained new guides in storytelling techniques and customer service standards, raising overall quality of tours.
  • Established positive relationships with fellow tour guides through fun and engaging conversation.


Staff Producer, Songwriter, and Studio Engineer

Maple Grove Studios
03.2021 - Current
  • Composed original music for wide range of artists.
  • Advised musicians and vocalists on technique to improve end results.
  • Aligned music with current genre trends for maximum success and profits.
  • Coordinated back-end production requirements such as staff hiring and artist management.
  • Developed melodies and harmonies using music theory principles.
  • Wrote and recorded original music in alignment with brand identity and creative goals.
  • Proficient in multiple digital audio workstations

Customer Service Associate

Goodwill Easter Seals of Minnesota
04.2021 - 08.2022
  • Educated customers on special pricing opportunities and company offerings.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered customer questions and provided store information.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Team Member

Wendy’s
10.2018 - 03.2019
  • Rotated through series of different stations based on team needs.
  • Stayed informed of company and store updates from leadership.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Used suggestive selling techniques to promote add-on sales.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Team Member

McDonald’s
06.2017 - 12.2017
  • Rotated through series of different stations based on team needs.
  • Built and maintained working relationships with peers and management.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Processed sales transactions to prevent long customer wait times.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained productive, efficient approach to all tasks.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking of merchandise.

Education

High School Diploma -

Insight School Of Minnesota

Skills

  • Team-Oriented and Cooperative
  • Public speaking
  • Presentation skills
  • Efficient and Detail-Oriented
  • Humor and wit
  • Cultural Awareness and Sensitivity
  • Excellent Communicator
  • Calm and Professional Under Pressure
  • Safety consciousness
  • Creative solutions

Timeline

Tour Guide

Paisley Park
08.2023 - Current

Customer Service Associate

Goodwill Easter Seals of Minnesota
04.2021 - 08.2022

Staff Producer, Songwriter, and Studio Engineer

Maple Grove Studios
03.2021 - Current

Team Member

Wendy’s
10.2018 - 03.2019

Team Member

McDonald’s
06.2017 - 12.2017

High School Diploma -

Insight School Of Minnesota

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