Lauren Gallo
Norristown,PA
Summary
Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated 15-year career history. Keeps units running at peak efficiency, quality and performance. Excellent communication and coordination skills.
Overview
13
13
years of professional experience
Work History
Emergency Nurse Coordinator
Metropolitan Veterinary Associates
07.2018 - Current
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Established and continuously optimized unit schedules and individual work assignments.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Evaluated patient histories, complaints, and current symptoms.
- Investigated and resolved issues affecting hospital operations and patient care.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- - Fear Free® and RECOVER/CPR certified
Room Technician Supervisor
VCA Old Marple Animal Hospital
06.2010 - 07.2018
- Created and maintained daily and weekly reports for upper management.
- Designed manual and training program for Room Technicians.
- Scheduled and oversaw maintenance, repair and installation activities.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Managed efficient teams of up to 15 employees.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Educated clients on nutrition, preventive health and other animal care.
- Developed and maintained relationships with customers and suppliers through account development.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified opportunities for new products and improvements to existing products to increase sales.
- Conducted market research to understand customer needs and identify potential opportunities.
- Managed product launches by creating plans and coordinating with marketing teams to maximize promotional reach.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Answered owner animal health questions and advised on best care practices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Handled all distributor/supplier accounts and maintain relationships with representatives
- Track use of medications and hospital supplies and created an ordering schedule
- Maintain IDEXX lab equipment (Catalyst, Procyte, Sedivue, SnapPro, CoagDx)
Education
Bachelor of Science - Business Management
WEST CHESTER UNIVERSITY OF PA
12.2012
Associates - Animal Center Management
HARCUM JUNIOR COLLEGE
05.2010
Skills
- Medical Records Management
- Privacy and Confidentiality
- Regulatory Compliance
- Treatment Coordination
- Patient Care
- Budget Management
- Staff Coaching and Mentoring
- Department Management
Timeline
Emergency Nurse Coordinator
Metropolitan Veterinary Associates
07.2018 - Current
Room Technician Supervisor
VCA Old Marple Animal Hospital
06.2010 - 07.2018
Bachelor of Science - Business Management
WEST CHESTER UNIVERSITY OF PA
Associates - Animal Center Management
HARCUM JUNIOR COLLEGE
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