Lauren Garcia
San Antonio,TX
Summary
Cheerful waitress experience in a fast-paced diner and short-order restaurant job environment . Not only being able to promote elder comfort and enhanced experiences by answering questions and responding to their concerns. But as well maintain service standards and follows safe service regulations. Being ready to help team members by taking on additional tasks. As well as to seek and maintain a full-time position allowing me to professional challenges and interpersonal skills. By also learning time management and problem-solving skills. Effective creator of service structures with thoughtful organization. As being a experienced Server i was able to learn and offer solid history of accurate order taking, efficient supply restocking and table management. I was also effective at promoting team success by my knowledge and superior work ethic.
While working at Journeys Kidz i was highly motivated in being a sales associate with extensive customer service and sales experience. Building an ongoing sales and track record of driving increased sales. Also improving buying experience and elevating company profile with target market. I was consistently recognized for sales performance and excellence in customer service. I was a positive Sales Assistant that brought enthusiasm and eagerness to learn new skills with retail sales. I Focused on maximizing business success by sales and service opportunities. I learned being resourceful and skilled in convincing, persuading and closing sales deals. I was Self-motivated outside sales professional experience, in both technical and non-technical team environments. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Though my experience is mainly retail I also took the opportunity to earn my CCMA Certification through an online program. I've learned different techniques and skills. From the Topics of Basic Patient Care, Billing and Coding, Phlebotomy, to Medical Terminology. Those skills have really enhanced my knowledge and ability to try a industry that's much more unique other then retail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
H&M Hennes & Mauritz
05.2023 - 05.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Retail Sales Associate
J.Crew
01.2022 - 08.2022
- Initiated friendly conversation with customers to determine level of assistance required.
- Answered questions and inquiries per shift regarding products, prices and availability.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Increased purchase totals by recommending additional items based on stated customer preferences and budget targets.
- Drove sales using upselling and cross-selling strategies.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Drove sales by effectively upselling and cross-selling products to maximize profitability.
- Followed instructions to properly arrange merchandise items.
- Generated brand awareness and positive product impressions to increase sales.
Retail Sales Associate
Macy's
09.2021 - 01.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Responded to customer questions about products and services.
Waitress
Franklin Park Sonterra
11.2020 - 02.2021
- I Shared knowledge of menu items and flavors, and also allowing the seniors to make personal decisions based on their own taste and interest.
- I kept server areas clean and stocked to have good efficiency while working tables.
- Stayed up-to-date on menu changes to help the elders make food their choices.
- I Folded napkins and prepared silverware sets to provide more supply for my host station.
- I also bussed and reset tables to keep the dining room and work areas clean.
- I greeted my seniors, and also discussed specials and took drink orders.
- I always displayed enthusiasm and promoted excellent service to the elders.
- Help Maintain the satisfaction of the elders with timely table check-ins to assess food and their beverage needs.
Sales Associate
Journeys Kidz
07.2020 - 11.2020
- Prepared merchandise for sales floor by pricing or tagging.
- I Engaged with customers to effectively build positive and lasting relationships.
- I Helped customers locate products and I checked the store system for merchandise at other sites.
- I Processed product returns and assisted customers with other selections.
- I also answered customer questions regarding sizing, accessories and care for merchandise.
- I Increased sales by offering more advice on purchases and promoting additional products.
- I provided positive first impressions to welcome existing, new and potential customers.
- I tracked stock using company inventory management software.
- I organized racks and shelves to maintain store visual appeal, and at the same time engage customers and promote specific merchandise.
Education
Medical Assisting
CHCP
07.2022
CCMA Certification - Clinical Medical Assistant
Stepful.com
19 Clifford Street, Detroit, Michigan 4822605.2024
High School Diploma -
Thomas Jefferson High School
06.2020
Skills
- Beverage preparation
- Menu Memorization
- High-Volume Dining
- Wine Service
- Point of Sale Knowledge
- food preparation
- Teamwork and Collaboration
- Store Opening and Closing
- Customer Service
- Product Recommendations
- Time Management
- Problem-Solving
- Safety and Cleanliness Standards
- Computer Proficiency and Microsoft Office
- Energy and Physical Stamina
- Strong Communication and Interpersonal Skills
- Building Customer Relationships and Loyalty
- Attention to Detail
- Customer Assistance
- Cash Handling
- Customer Engagement
- Reliability and punctuality
Certification
- Certified Clinical Medical Assistant , Stepful.com ( online program) January- May 2024.
Timeline
Retail Sales Associate
H&M Hennes & Mauritz
05.2023 - 05.2024
Retail Sales Associate
J.Crew
01.2022 - 08.2022
Retail Sales Associate
Macy's
09.2021 - 01.2022
Waitress
Franklin Park Sonterra
11.2020 - 02.2021
Sales Associate
Journeys Kidz
07.2020 - 11.2020
Medical Assisting
CHCP
CCMA Certification - Clinical Medical Assistant
Stepful.com
High School Diploma -
Thomas Jefferson High School