Lauren Gardner
Pittsburgh,PA
Summary
Patient-focused professional offers support in critical care, pre-op, medical-surgical and post-op cases in medical center environments.Excellent decision-making, time management and communication skills. Experienced healthcare team member proficient in biological specimen collection, mobility assistance and emergency situation management. Demonstrated strengths in building relationships, prioritizing tasks and managing time effectively. Hardworking and dedicated professional.
Overview
14
14
years of professional experience
Work History
Patient Care Technician Speciaclist
UPMC East
Pittsburgh, PA
03.2022 - Current
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Helped create a safe environment by following infection control policies.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Instructed new employees on proper techniques of performing daily tasks.
- Participated in quality improvement activities within the department.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
Patient Care Technician
UPMC St. Margaret Hospital
Pittsburgh, PA
06.2017 - 03.2022
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Provided direct patient care and assistance to healthcare team members.
- Provided emotional support to patients and their families during difficult times.
- Instructed new employees on proper techniques of performing daily tasks.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Notified senior staff of patient emergencies to optimize outcomes.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Responded to bell or light signal calls to assist patients with needs.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Recorded patient conditions and vital signs before and after medical operations.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Answered patient call signals and signal lights to determine patients' needs.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Nursing Assistant/Med Tech
Concordia Luthern Ministries
Pittsburgh, PA
07.2012 - 06.2014
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Provided emotional support to family members during difficult times.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Reported environmental risks or equipment malfunctions to supervisor.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Engaged with patient family and friends to provide courteous visit experience.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Implemented fall prevention techniques as specified in plan of care.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Administered medications and educated patients and families on correct at-home administration.
- Answered patient call signals and signal lights to determine patients' needs.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Turned and repositioned bedridden patients to prevent bedsores.
- Planned and served meals and snacks to patients according to prescribed diets.
Shift Manager
McDonald's
Pittsburgh, PA
02.2011 - 07.2012
- Assisted in resolving escalated customer service issues in a timely manner.
- Trained new employees on company policies, procedures, and job responsibilities.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Ensured compliance with food safety regulations and quality standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Monitored store operations to ensure compliance with company policies and procedures.
- Resolved conflicts between staff members in a professional manner.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Inspected work areas regularly for cleanliness and organization standards.
- Provided coaching and guidance to team members when necessary to improve performance.
- Enforced safety standards throughout the store including proper use of equipment.
- Resolved conflicts between employees or customers in a professional manner.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Helped employees accomplish tasks during peak periods.
- Upheld company standards and compliance requirements for operations.
- Reinforced rules to promote superior employee performance.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Conferred with management and subordinates to resolve problems or complaints.
- Recommended opportunities for growth and advancement to motivate employees.
Education
High School Diploma -
Penn Hills Senior High School
Pittsburgh, PA06-2010
Skills
- Clinical Training
- Professional Bedside Manner
- IV Insertion
- Blood Glucose Monitoring
- Information Protection
- Basic nursing care
- ADL support
- Feeding Assistance
- Patient Observation
- Mobility Assistance
- Emergency Response
- Vital signs monitoring
- Specimen Collection
- Infection control standards
- Healthcare expertise
- Adaptable
- Catheter Care
References
References available upon request.
Timeline
Patient Care Technician Speciaclist
UPMC East
03.2022 - Current
Patient Care Technician
UPMC St. Margaret Hospital
06.2017 - 03.2022
Nursing Assistant/Med Tech
Concordia Luthern Ministries
07.2012 - 06.2014
Shift Manager
McDonald's
02.2011 - 07.2012
High School Diploma -
Penn Hills Senior High School
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