Microsoft Office Suite
LAUREN GARRETT
Orland Park,IL
Summary
Seasoned customer service professional with a proven track record demonstrating customer satisfaction, administrative responsibilities, and achieving business goals. Committed to delivering high-quality service.
Overview
20
20
years of professional experience
Work History
Outreach Specialist
Assured Energy Solutions
01.2025 - 01.2025
- Increased participation in energy efficiency programs through effective lead generation strategies.
- Boosted revenue growth by implementing targeted outreach initiatives for multi-family energy efficiency programs.
- Enhanced sales team performance by scheduling energy assessments to support service expansion efforts.
- Facilitated collaboration between departments to streamline processes for energy assessment scheduling.
Sales Consultant
Gerald Honda of Matteson
01.2024 - 01.2025
- Achieved high customer satisfaction by building strong relationships with clients.
- Conducted thorough needs assessments to identify suitable vehicle options for diverse clients.
- Demonstrated in-depth product knowledge, showcasing features and benefits of various vehicles.
- Successfully sold both new and pre-owned vehicles, enhancing dealership revenue and client satisfaction.
- Provided comprehensive follow-up support to clients, ensuring seamless post-sale experience.
- Collaborated with team members to optimize sales strategies and enhance customer engagement.
- Maintained up-to-date knowledge of market trends to inform clients' vehicle selections.
- Participated in promotional events to increase visibility and attract potential customers.
Internet Sales Consultant
MobilityWorks Wheelchair Accessible Vans
01.2015 - 01.2024
- Achieved customer satisfaction by effectively selling wheelchair accessible vans through virtual channels.
- Conducted detailed needs assessments to identify and recommend suitable wheelchair accessible vehicles for clients.
- Coordinated seamless sales processes from initial consultation through to final delivery of vehicles.
- Maintained daily activity logs for Senior Management to track performance and sales progress.
- Delivered exceptional customer service through phone, email, chat, and text communications with clients.
- Developed strong relationships with clients to foster trust and ensure successful vehicle sales.
- Provided ongoing support and guidance throughout the vehicle purchasing journey for clients.
- Collaborated with logistics partners to ensure timely delivery of wheelchair accessible vans.
BDC Call Center Rep
MobilityWorks Wheelchair Accessible Vans
01.2015 - 01.2024
- Temp to Perm Position: First point of contact for customers reaching out via phone, email, chat or text. Set sales appointments for 90 MobilityWorks stores across the U.S. by gathering information about a prospective van buyer’s need and qualifying them as a sales prospect.
Service Advisor
Mercedes-Benz of Orland Park
01.2005 - 01.2014
- Achieved high customer satisfaction by promptly addressing inquiries and concerns.
- Promoted maintenance plans, enhancing vehicle longevity through client education.
- Facilitated communication between technicians and customers regarding service recommendations.
- Cultivated trust and loyalty by educating customers on vehicle maintenance practices.
- Consistently met targets by maintaining high customer satisfaction standards.
Parts Coordinator
Mercedes-Benz of Orland Park
01.2005 - 01.2014
- Ensured parts availability by effectively managing inventory levels.
- Streamlined ordering processes with suppliers, reducing lead times significantly.
- Forecasted parts demand through data analysis, enhancing stock management strategies.
- Conducted inventory audits regularly, preventing shortages and maintaining stock levels.
- Reported on inventory trends, highlighting areas for improvement to management.
Education
Bachelor of Business Administration -
American Public University
Skills
- Excellent customer service
- Problem resolution,
- Effective communication
- Scheduling and time management
- Attention to detail
- Ability to manage shifting priorities, tasks and deadlines in a fast-paced environment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekTeam Building / Company RetreatsPersonal development programsCareer advancementSoftware
Google Workspace
SAP
Salesforce
Housecall Pro
Service Titan
VIN Solutions
Dealertrack
XTime
VAuto
Languages
English
Native or Bilingual
Interests
Travel
Nature Walks
Volunteering
Timeline
Outreach Specialist
Assured Energy Solutions
01.2025 - 01.2025
Sales Consultant
Gerald Honda of Matteson
01.2024 - 01.2025
Internet Sales Consultant
MobilityWorks Wheelchair Accessible Vans
01.2015 - 01.2024
BDC Call Center Rep
MobilityWorks Wheelchair Accessible Vans
01.2015 - 01.2024
Service Advisor
Mercedes-Benz of Orland Park
01.2005 - 01.2014
Parts Coordinator
Mercedes-Benz of Orland Park
01.2005 - 01.2014
Bachelor of Business Administration -
American Public University