Lauren Gaston
Long Beach,MS
Summary
Friendly Beverage Cart Attendant skillful in inventory maintenance, drink mixing and beverage upselling. Punctual and diligent individual offering 3 years of experience providing refreshments and beverages to patrons and helping guests. Proficient in POS systems operations and restocking procedures.
Overview
4
4
years of professional experience
Work History
Beverage Cart Attendant
The Oaks Golf Course
11.2020 - Current
- Restocked, organized products for beverage cart to maintain optimum inventory.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Greeted guests and inquired into beverage choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Processed payments for orders and provided customers with change.
- Engaged in suggestive selling and other sales techniques.
- Provided attentive service and proactively assessed guest needs.
- Monitored food and beverage supplies, assisting with restocking when needed.
Guest Service Associate
The Oaks Golf Course
08.2019 - 11.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name.
- Used ForeUp Software to check daily record sheets, guest accounts and available vouchers.
- Cleaned golf carts and made sure all guests received a cart in a timely manner.
Education
High School Diploma -
Pass Christian High School
Pass Christian, MS05.2018
Skills
- Beverage Making and Delivery
- Safe Work Practices
- Restock Shelves
- Guest Satisfaction
- Customer Service Best Practices
- Serve Customers
- Cash Management
- Phone Inquiries
- Health Code Requirements
- Drawer Reconciliation
- Personable Demeanor
- Guest Service and Assistance
Timeline
Beverage Cart Attendant
The Oaks Golf Course
11.2020 - Current
Guest Service Associate
The Oaks Golf Course
08.2019 - 11.2020
High School Diploma -
Pass Christian High School
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