Lauren Gentzler

• Coordinated schedules and meetings for the executive leadership team.
• Managed communications between board members and staff effectively.
• Organized community outreach events to enhance local engagement.
• Facilitated the preparation of meeting agendas and minutes for documentation.
• Developed and maintained filing systems for important organizational documents.
• Collaborated with other departments regarding special requests from Executives.
• Greeted visitors professionally at the reception area or conference room.
• Monitored inventory levels of office supplies ensuring adequate stock is available at all times.
• Ensured compliance with company policies and procedures when executing tasks.
• Answered phone calls from internal and external customers in a courteous manner.
• Coordinated internal and external events such as conferences, workshops, seminars, luncheons and receptions.
• Reviewed incoming emails to prioritize action items requiring attention from the Executive Team members.

• Directed customer communication to appropriate department personnel.
• Tracked and submitted employee timesheets to prepare for payroll processing.
• Scheduled appointments, meetings and events for management staff.
• Responded effectively to sensitive inquiries or complaints.
• Prepared and prioritized calendars
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
• Greeted visitors or callers to handle questions or direct to appropriate staff.
• Delivered exceptional customer service through direct communication with clients and team members.
• Oversaw office inventory and timely reordering of supplies.
• Screened applicant resumes to coordinate both phone and in-person interviews.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
• Processed invoices for payment using accounting software applications.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Prepared expense reports on behalf of executives in accordance with company policies and procedures.
• Updated contact lists regularly when changes occur in employee status or contact information.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

• Coordinated support services and optimized communication between healthcare workers and patients.
• Complete prior authorization for inpatient services.
• Call insurance companies to check on status of inpatient hospital stay.
• Make follow up calls to discharged patients.

• Performed routine office tasks, including copying, answering telephones, file management and data entry to keep operations at optimal levels and better serve internal and external customers.
• Submit for prior authorization for surgical procedures. Send office notes and pictures.
• Schedule patient appointments for post-op, new patients, procedures and cosmetic consults.

Managed supplies and restocked inventory to ensure optimal availability for patient care.

• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
• Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
• Administered personal nursing assistance in pre- and post-operative situations.

Checks patients in for surgery/clerical duties printing patients consents and h+p for surgery.

I currently work in the short stay surgery unit. I do both secretary and nursing assistant rolls.

• Improved operations by working with team members and customers to find workable solutions.
• Earned reputation for good attendance and hard work.
• Help assist patients with bathing, eating, walking and keeping the unit tidy and free of obstacles that could cause falls.

Sat with patients who were at risk for hurting themselves and were fall risk.