Lauren Gigliotti
Administrative Assistant
Hammonton,NJ
Summary
Motivated and results-driven Facility Administrator with a proven track record of optimizing resource allocation and enhancing customer satisfaction. Skilled in strategic problem-solving, operational policy implementation, and fostering a collaborative team environment. Adept at maintaining high standards of service excellence and proficient in QuickBooks for efficient financial management. Seeking a challenging role in customer service and office management to leverage my academic background and professional experience while contributing to organizational growth and success.
Overview
13
13
years of professional experience
Work History
Facility Administrator
Outreach, LLC
Toms River, NJ
01.2025 - Current
- Established a culture of teamwork among staff members, fostering collaboration towards common goals.
- Optimized resource allocation with strategic scheduling of staff, equipment, and resources.
- Improved customer satisfaction by addressing concerns promptly and professionally.
- Implemented operational policies, processes and procedures to keep facilities running smoothly.
Home Health Aide
Trifecta
Sewell, NJ
09.2022 - Current
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Retail Sales Associate
Spirit Brands
Atco, NJ
10.2011 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Customer Service
Cool Rite Heating
Blackwood, NJ
07.2019 - 09.2022
- Provided exceptional customer service, fostering repeat business from satisfied clients.
- Strengthened client relationships, provided exceptional customer service and follow-up.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Provided exceptional customer service, consistently exceeding performance metrics.
Benefits Counselor
Lourdes Medical Center
Hammonton, NJ
09.2017 - 03.2020
- Collected documents and checked applications for completeness before submission.
- Resolved complex benefits issues with prompt investigation and clear communication to all parties involved.
- Provided subject matter expertise on eligibility, coverage, and other benefits matters.
- Streamlined benefits enrollment process for increased efficiency and accuracy in recordkeeping.
Education
Associate of Applied Science - Medical Assistant
Gloucester County College
Gloucester City, NJ 05.2001 -
Skills
Customer Service
Proficient in Quickbooks
Work order management
Strong Interpersonal Communication
Strategic Issue Resolution
Timeline
Facility Administrator
Outreach, LLC
01.2025 - Current
Home Health Aide
Trifecta
09.2022 - Current
Customer Service
Cool Rite Heating
07.2019 - 09.2022
Benefits Counselor
Lourdes Medical Center
09.2017 - 03.2020
Retail Sales Associate
Spirit Brands
10.2011 - Current
Associate of Applied Science - Medical Assistant
Gloucester County College
05.2001 -