Lauren Gill
Tampa,FL
Summary
Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service.
Overview
2
2
years of professional experience
Work History
Hostess
Tampa Yacht & Country Club
Tampa, FL
08.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations and communicated changes to guests.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Recorded available tables after seating each party using specialized seating software.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Assisted managers with quickly resolving service- and food-related issues.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Checked and restocked server areas and organized and got change for front counter.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Planned and executed thousands of guest parties by organizing menus, spaces and special requests.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by a large percentage.
- Assessed large restaurant and lounge according to state and federal cleanliness standards.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
- Managed event contracts, estimates, event profiles and post-event summaries.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Hostess/Head Food Runner
Hula Bay Club
Tampa, FL
01.2022 - 07.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations and communicated changes to guests.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Recorded available tables after seating each party using specialized seating software.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Assisted managers with quickly resolving service- and food-related issues.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Checked and restocked server areas and organized and got change for front counter.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Planned and executed thousands of guest parties by organizing menus, spaces and special requests.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by a large percentage.
- Assessed large restaurant and lounge according to state and federal cleanliness standards.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
- Managed event contracts, estimates, event profiles and post-event summaries.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Hostess
Meat Market
Tampa, FL
09.2021 - 01.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations and communicated changes to guests.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Recorded available tables after seating each party using specialized seating software.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Assisted managers with quickly resolving service- and food-related issues.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Checked and restocked server areas and organized and got change for front counter.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Planned and executed thousands of guest parties by organizing menus, spaces and special requests.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by a large percentage.
- Assessed large restaurant and lounge according to state and federal cleanliness standards.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
- Managed event contracts, estimates, event profiles and post-event summaries.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Head Hostess/Head Food Runner
220 East Restaurant And Bar
Tampa, FL
08.2020 - 09.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations and communicated changes to guests.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Recorded available tables after seating each party using specialized seating software.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Assisted managers with quickly resolving service- and food-related issues.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Checked and restocked server areas and organized and got change for front counter.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Planned and executed thousands of guest parties by organizing menus, spaces and special requests.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by a large percentage.
- Assessed large restaurant and lounge according to state and federal cleanliness standards.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
- Managed event contracts, estimates, event profiles and post-event summaries.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
Pending - N/a
H B Plant High School
2415 S Himes Ave, Tampa, FL 3362905.2023
Skills
- Active Listening and Communication
- Menu Memorization
- Dining Crew Workflow Optimization
- Wine Pairings
- Dining Reservations
- Front of House Management
- Warm and Welcoming
- Multi-Line Telephone Systems
- Large Party Preparation
- Guest Flow
- Kitchen Staff Coordination
- Front- and Back-Of-House Coordination
- Time Management
- Guest Greeting and Seating
- High-Volume Dining
- Guest Satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Hostess
Tampa Yacht & Country Club
08.2022 - Current
Hostess/Head Food Runner
Hula Bay Club
01.2022 - 07.2022
Hostess
Meat Market
09.2021 - 01.2022
Head Hostess/Head Food Runner
220 East Restaurant And Bar
08.2020 - 09.2021
Pending - N/a
H B Plant High School
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