Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Generic

Lauren Gill

New Brunswick,NJ

Summary

Dynamic and results-driven professional with extensive experience in customer service in restaurant and food/drink service settings, excelling in team leadership and customer service. Proven ability to enhance customer satisfaction through effective problem-solving cash handling, and making sure to connect with guests through positive conversation. Skilled in POS system operation and conflict resolution, fostering a collaborative work environment that drives operational success. An employee with a constant positive attitude, jokes to make, and a wish to brighten the day of anyone and everyone who may walk through the door.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Leader

Buffalo Wild Wings North Brunswick
06.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Bartender

Buffalo Wild Wings North Brunswick
06.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Server

Buffalo Wild Wings North Brunswick
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Booking, Promotion, and Production Agent

Stone Pony Asbury Park
08.2021 - 04.2025
  • Contributed to cost reduction efforts by identifying inefficiencies within the production process and recommending solutions.
  • Optimized equipment performance through regular maintenance and calibration.
  • Streamlined workflow processes for increased productivity and reduced waste.
  • Coordinated with suppliers to ensure on-time delivery of necessary materials and components.
  • Evaluated production data, identifying trends and opportunities for improvement within the process.
  • Collaborated with cross-functional teams to resolve production issues and improve overall output.
  • Troubleshot equipment malfunctions, minimizing downtime and ensuring high-quality outputs.
  • Played an integral role in achieving company objectives by consistently meeting or exceeding established targets for output, quality, safety, and cost control.

Hostess/Busser

Barrio Costero/Reyla Asbury Park
10.2022 - 08.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.

Hostess

Vic’s Italian Restaurant Bradley Beach
11.2020 - 08.2021
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Restaurant Busser

Marindolas Bradley Beach
05.2019 - 11.2019
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
  • Contributed to smooth restaurant operations by promptly resetting tables for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Trained new staff in bussing and cleaning procedures.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.

Cashier

Del Ponte’s Gelato Shop
10.2018 - 05.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Journalism And Media Studies - School of Communication And Information

Rutgers University
New Brunswick, NJ

High School Diploma - None

Wall High School
Wall Township, NJ
06.2023

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation
  • Strong verbal and written communication
  • Creative problem solving
  • Customer service management
  • Team collaboration and leadership
  • Team supervision
  • Conflict resolution
  • Staff supervision
  • POS system operation
  • Safety processes and procedures
  • Inventory counts
  • Complaint resolution
  • Client service
  • Shift scheduling
  • Client support
  • Operations management

Accomplishments

• National Honor Society - Junior and Senior Year of High School

• Deans List Sophomore Year of College (Current)

• Was in a successful band for 11 years (age 8 to 18), have over 10 songs recorded and released, has performed with: Bruce Springsteen, The E Street Band, Robert Trujillo of Metallica, Sublime with Rome, etc.

Affiliations

Active Member of The Georgian Society: An unaffiliated co-educational diverse social fraternity at Rutgers University, founded on and currently focused on practicing acts of service, and giving back to the student community.

Certification

• ServSafe Alcohol

• Serving Alcohol Certification

• Food Handler Certification

• ServSafe Food

• Food Handling Experience: 6 Years

• Alcohol Handling Experience: 2 Years

Languages

English
Native or Bilingual
Italian
Professional Working

Timeline

Shift Leader

Buffalo Wild Wings North Brunswick
06.2024 - Current

Bartender

Buffalo Wild Wings North Brunswick
06.2024 - Current

Server

Buffalo Wild Wings North Brunswick
06.2024 - Current

Hostess/Busser

Barrio Costero/Reyla Asbury Park
10.2022 - 08.2023

Booking, Promotion, and Production Agent

Stone Pony Asbury Park
08.2021 - 04.2025

Hostess

Vic’s Italian Restaurant Bradley Beach
11.2020 - 08.2021

Restaurant Busser

Marindolas Bradley Beach
05.2019 - 11.2019

Cashier

Del Ponte’s Gelato Shop
10.2018 - 05.2019

Journalism And Media Studies - School of Communication And Information

Rutgers University

High School Diploma - None

Wall High School

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Lauren Gill