Lauren Gilletly
Boca Raton,USA
Summary
Organizational development professional and master’s candidate in Psychology (Lynn University), with 15+ years of progressive leadership experience in hospitality, talent acquisition, and human capital strategy. Proven ability to lead training initiatives, drive employee engagement, implement effective onboarding programs, and enhance workplace performance. Passionate about applying evidence-based psychology to optimize workforce outcomes and improve organizational culture.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Founder & Organizational Consultant
Service Science Collective
01.2023 - Current
- Designed and implemented psychological consulting strategies for boutique hospitality brands, including Aura, Uvae, and The Fromagerie.
- Developed Service Science as a brand for culture-based organizational transformation in customer-facing environments.
- Created and piloted proprietary frameworks such as The Load Lens and Service Alignment Audit for use in team development and leadership diagnostics.
- Conducted needs assessments, employee interviews, and onboarding redesigns to support inclusive, values-aligned workplace cultures.
- Supported DEI strategies and culture-building initiatives tailored to the hospitality industry, including burnout mitigation and employee engagement systems.
Human Resources & Talent Development | Recruiter
Impulsive Group
12.2021 - 01.2023
- Managed full-cycle recruitment for two hotels and three food/beverage outlets, from hourly roles to executive leadership.
- Designed and implemented onboarding and training programs to improve performance and reduce turnover.
- Developed employee handbook and facilitated new hire orientations aligned with company values and goals.
- Conducted job analyses and evaluated performance outcomes to ensure training effectiveness and employee engagement.
- Represented the organization in community events to strengthen employer branding and talent pipeline.
Operations Manager
Hillstone Restaurant Group
11.2016 - 12.2021
- Led high-performing front-of-house teams in a high-volume environment, with a focus on team development and performance coaching.
- Designed onboarding schedules and led new hire orientations.
- Collaborated in refining service development curricula, promoting continuous learning and role clarity.
- Participated in recruitment, coaching, and performance evaluation to support internal mobility and retention.
Director of Consulting
Blend Group Management Solutions
04.2014 - 07.2016
- Partnered with restaurant owners to diagnose organizational inefficiencies and implement HR systems.
- Established structured interviewing, hiring, and disciplinary procedures based on best practices in personnel management.
- Created individualized training programs, workforce budgets, and back-office HR infrastructure.
- Supported organizational change initiatives, including concept redesign and employee transitions.
- Advised on internal communications, morale strategies, and team cohesion during restructuring.
Executive General Manager (Multi-Unit)
Restaurants-America
10.2010 - 02.2014
- Oversaw daily operations, workforce planning, and risk management for multiple hospitality venues.
- Supervised HR functions including hiring, training, payroll, and performance evaluation for over 200 employees.
- Created and maintained corporate training manuals and led multi-department training initiatives.
- Designed and managed employee engagement activities, private events, and team-building programs.
Education
Master of Science - Psychology (Industrial-Organizational Focus)
Lynn University
08-2025
Bachelor of Arts - Sociology and Justice Studies
Northeastern Illinois University
01.2007
Skills
- Talent Acquisition
- Workforce Planning
- Organizational Development
- Training Design
- Training Delivery
- Performance Management
- Employee Engagement
- Employee Retention
- Coaching
- Mentoring
- Policy Development
- Compliance
- Needs Assessment
- Change Management
- Onboarding
- Culture Integration
- Data-Driven Decision Making
- Project Management
Certification
- Florida Food Handler Management Certification
- Hospitality & Tourism Management – Certificate of Completion, Florida Atlantic University, College of Business, 04/2020
Timeline
Founder & Organizational Consultant
Service Science Collective
01.2023 - Current
Human Resources & Talent Development | Recruiter
Impulsive Group
12.2021 - 01.2023
Operations Manager
Hillstone Restaurant Group
11.2016 - 12.2021
Director of Consulting
Blend Group Management Solutions
04.2014 - 07.2016
Executive General Manager (Multi-Unit)
Restaurants-America
10.2010 - 02.2014
Bachelor of Arts - Sociology and Justice Studies
Northeastern Illinois University
Master of Science - Psychology (Industrial-Organizational Focus)
Lynn University
Similar Profiles
Aidan KlingesAidan Klinges
Research Assistant at Community Data Science CollectiveResearch Assistant at Community Data Science Collective
Namgay WangdiNamgay Wangdi
Community Service Worker (Work Placement) at Collective Hope Disability ServiceCommunity Service Worker (Work Placement) at Collective Hope Disability Service
Sonam YangtshoSonam Yangtsho
Casual Commercial Cleaner at Collective Maintenance ServiceCasual Commercial Cleaner at Collective Maintenance Service
SHARON TINEOSHARON TINEO
Babysitting at Family friendsBabysitting at Family friends
Carla de Oliveira e OliveiraCarla de Oliveira e Oliveira
Contract Attorney at White & Case, LLPContract Attorney at White & Case, LLP