Lauren Gilmer

• Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
• Developed and implemented onboarding and orientation programs for new employees.
• Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
• Collaborated with managers to identify and address employee relations issues.
• Coached managers through employee engagement, documentation, discipline and performance improvement plans.
• Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
• Resolved employee complaints and grievances successfully through mediation and collaboration.
• Advocated for staff members, helping to identify and resolve

• Experienced visa administrator and responsible for overseeing the J-1 program as a Responsible Officer. Duties included issuing official visa documentation and resolving any visa related issues.
• Assisted with writing job postings and job descriptions for boards.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Assisted employees register for benefits programs using online portals.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
• Conducted exit interviews with terminated employees.
• Responded to employee inquiries regarding benefits and other HR topics.

• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Answered and redirected incoming phone calls for office.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Checked references for potential candidates.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Organized new employee orientation schedules for new hires.
• Set up orientations and initial training for new employees
• Helped employees register for benefits programs using online portals..
• Compiled employee records from individual departments to maintain central files.
• Participated in job fairs to recruit new talent.
• Tracked various statistics and kept detailed records to support human resources department.

• Developed policies and procedures to ensure compliance with the Office of Health Care Quality (OHCQ) and the Developmental Disabilities Administration (DDA).
• Assisted in conducting needs assessments for new clients to identify key areas of service needs.
• Investigated reportable incidents, conducted interviews and reported results to the OHCQ.
• Developed and implemented strategies to enhance quality of social services.
• Conducted site inspections of the schools and residential service homes to ensure all safety standards were being met.
• Reported employee disciplinary actions to the Human Resource Department as it relates to quality of care issues.
• Maintaining client's financial records and benefits as their Social Security Payee Representative.

Lead Job Coach

• Provided ongoing guidance and support to clients throughout job search and onboarding process.
• Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
• Collaborated with local employers to identify job opportunities for clients.
• Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
• Conducted mock interviews to help clients prepare for interviews with potential employers.

Vocational Store Manager

• Managed inventory control, cash control, and store opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted with hiring, training and mentoring new staff members.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Supervised guests at front counter, answering questions regarding products.