Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Lauren Gilmour

Oxford,MS

Summary

Dynamic restaurant hostess skilled in reservation management and guest relations. Known for enhancing dining experiences through exceptional communication and problem-solving abilities. Dedicated professional with experience in both restaurant and retail environments. Strong interpersonal skills and attention to detail drive successful customer interactions and effective team collaboration. Committed to delivering top-notch service and optimizing guest experiences. Resourceful individual with a versatile background in customer service. Recognized for managing reservations and resolving conflicts efficiently, contributing to improved guest satisfaction and operational efficiency. Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

1
1
year of professional experience

Work History

Restaurant Hostess

Anamias Tex-Mex
McKinney, Texas
06.2023 - 10.2024
  • Greeted and welcomed guests to ensure a positive dining experience.
  • Managed reservations using the restaurant's booking system efficiently.
  • Assigned tables to guests based on availability and party size.
  • Provided menus and informed guests about daily specials and promotions.
  • Maintained cleanliness and order in the host area throughout shifts.
  • Coordinated with servers to optimize seating arrangements during peak hours.
  • Assisted in training new host staff on procedures and customer service standards.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Greeted customers and escorted them to their tables.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Managed reservations, waitlists, and special requests for large parties.
  • Answered telephone to provide dining information and take reservations.

Retail Sales Associate

Tillys
Mckinney, TX
12.2023 - 07.2024
  • Delivered exceptional customer service, enhancing shopping experience and boosting satisfaction.
  • Operated point-of-sale system for efficient transaction processing and returns management.
  • Maintained organized sales floor displays to attract customers and promote products.
  • Engaged in product knowledge training to elevate sales effectiveness.
  • Assisted customers in selecting suitable products based on individual needs.
  • Handled cash management tasks, ensuring accurate daily balancing of registers.
  • Greeted customers upon entry, offering immediate assistance with inquiries and product location.
  • Addressed customer complaints professionally to resolve issues promptly.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Education

High School Diploma -

Mckinney Boyd High School
McKinney, TX
05-2024

Skills

  • Customer service
  • Reservation management
  • Sales processing
  • Table assignment
  • Product knowledge
  • Conflict resolution
  • Time management
  • Cash handling
  • Communication skills
  • Team coordination
  • Problem solving
  • Attention to detail
  • Organizational skills
  • High volume dining
  • Supply restocking
  • Greeting guests
  • Item promotion
  • Menu board art

Affiliations

  • I am apart of the sisterhood of Alpha Chi Omega

Timeline

Retail Sales Associate

Tillys
12.2023 - 07.2024

Restaurant Hostess

Anamias Tex-Mex
06.2023 - 10.2024

High School Diploma -

Mckinney Boyd High School
Lauren Gilmour
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