Lauren Glaser
HOUSTON,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
The Sanctuary Of Houston
03.2015 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing for improved efficiency and timely payments to vendors.
- Assisted in the planning and execution of weekly events.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Lead Receptionist
Global Sleep
05.2006 - 09.2010
- Enhanced customer satisfaction by efficiently managing the front desk operations and handling high call volumes.
- Increased office efficiency by coordinating appointments, maintaining detailed records, and providing timely reminders.
- Streamlined check-in processes for clients, resulting in reduced wait times and improved overall experience.
- Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
- Processed incoming mail and packages efficiently, ensuring prompt distribution to appropriate recipients within the organization.
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Collected credit card payments, processed transactions and updated relevant records.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Education
High School Diploma -
Irvington Christian Academy
Houston, TX05.2007
Skills
- Bookkeeping
- Clerical Support
- Appointment Scheduling
- Travel Coordination
- Calendar Management
Certification
Licensed Minister with the United Pentecostal Church International
References
References available upon request.
Timeline
Administrative Assistant
The Sanctuary Of Houston
03.2015 - Current
Lead Receptionist
Global Sleep
05.2006 - 09.2010
High School Diploma -
Irvington Christian Academy