Lauren Gooch
Lafayette,LA
Summary
Dedicated Aesthetic professional with over 7 years experience in reputable spas, Dermatology, Medical Aesthetics, and Plastic Surgery. Extensive knowledge on the latest Aesthetic and Cosmetic Surgery market and procedures. Highly skilled in Aesthetic sales and team management with an emphasis on patient care.
Overview
9
9
years of professional experience
Work History
Executive Assistant
Schnaars Law Firm
07.2023 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Improved office efficiency by implementing new filing systems and document management processes.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Aesthetic Manager/ Marketing & Events
Hubbell Dermatology & Aesthetics
12.2019 - 04.2023
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Implemented creative partnership building, event sponsorship, activation platforms and consumer experience design.
- Generated reports detailing performance, customer engagement and engagement trends.
- Briefed senior executives on monthly projections, product launches and other marketing plans.
- Developed network of related professionals to open up business opportunities.
- Onboarded, trained, and advised new staff members efficiently.
- Managed and ensured all Aesthetic providers meet their monthly sales goals.
- Carefully corrected all patient discrepancies.
- Supervised all providers schedules to maintain successful clinic operations.
- Produced the launch of the new Facial Plastic Surgeon.
- Worked as a liaison between Plastic Surgeon and Surgical Hospital.
Patient Coordinator
Coccolare Med Spa
01.2018 - 11.2019
- Maintained accurate and detailed inventories to keep sufficient supplies in office.
- Measured effectiveness with team and implemented recommendations for long-term improvements.
- Resolved problems with communication and billing to foster seamless services.
- Encouraged patients to schedule recommended procedures.
- Monitored ongoing care and proactively corrected problems.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Delivered excellent patient experiences and direct care.
Front Desk Manager
Massage Envy
02.2015 - 01.2018
- Oversaw front desk operations with eye for spa reputation, staff productivity and operational efficiency.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Managed front desk maintenance of client records.
- Resolved guest issues with knowledgeable and friendly service.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Balanced spa accounts at end of day.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Education
High School Diploma -
Franklin Parish High School
Winnsboro, LA2012
Skills
- Team Recruiting and Hiring
- Reputation Management
- Staff Monitoring
- Customer Retention Strategies
- Business Development
- Aesthetic Consultive Sales
- Sales Team Management
Timeline
Executive Assistant
Schnaars Law Firm
07.2023 - Current
Aesthetic Manager/ Marketing & Events
Hubbell Dermatology & Aesthetics
12.2019 - 04.2023
Patient Coordinator
Coccolare Med Spa
01.2018 - 11.2019
Front Desk Manager
Massage Envy
02.2015 - 01.2018
High School Diploma -
Franklin Parish High School