Lauren Graham
Buffalo,NY
Summary
Motivated Honors student at the University at Buffalo with strong customer service experience in fast-paced campus and food service environments. Skilled in communication, organization, and maintaining efficient front-desk operations while delivering a professional and welcoming experience. Reliable and detail-oriented team member who thrives under pressure and contributes to smooth daily operations.
Overview
4
4
years of professional experience
Work History
UB Residential Fitness Manager
UB Residential Fitness
08.2024 - Current
- Oversaw daily operations to ensure compliance with health and safety regulations in fitness facilities.
- Ensured excellent customer service by greeting students into gym facilities and promptly attending to any issues
- Maintained a clean work and exercise environment by cleaning towels, wiping down equipment, and organizing equipment as needed
- Demonstrated strong knowledge of all fitness equipment and explained to students how to properly use each machine.
- Enforced exceptional time management and efficiency skills
Employee
Vickys Tasty Treats
08.2022 - 05.2026
- Delivered exceptional customer service in a busy, fast paced atmosphere
- Worked well in a team setting, providing support and guidance to newer employees
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Maintained a clean and organized environment for both customers and employees
- Handled different tasks such as operating cash registers, writing down and handing out orders, restocking inventory, opening and closing building
Agent Team Member
State Farm
01.2025 - 01.2026
- Managed client inquiries and provided accurate information regarding insurance policies and coverage options.
- Effectively resolved client issues, preventing potential escalations and maintaining strong client retention rates.
- Developed strong relationships with clients, resulting in repeat business and client referrals.
- Cold called locals to promote business promotions and bring in new cliental
- Collected, arranged, and input information into database system.
Employee
Chick-fil-A
11.2023 - 08.2024
- Tackled different positions between front of house and back of house duties including taking orders, cleaning dining room, bagging orders, stocking, and prepping food.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
Education
Psychology
University At Buffalo
Buffalo, NY12.2027
High School Diploma -
Liverpool High School
Liverpool, NY06.2024
Skills
- Time Management and organization
- Customer Service
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Teamwork and collaboration
Timeline
Agent Team Member
State Farm
01.2025 - 01.2026
UB Residential Fitness Manager
UB Residential Fitness
08.2024 - Current
Employee
Chick-fil-A
11.2023 - 08.2024
Employee
Vickys Tasty Treats
08.2022 - 05.2026
Psychology
University At Buffalo
High School Diploma -
Liverpool High School