Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lauren Gras

Pittsburgh,PA

Summary

Forward-thinking professional offering more than 6 years of experience working in fast-paced environment . Skilled at staying focused and productive in high-stress situations and maintaining calmness in busy times. Excellent and proven leadership skills. Talented kitchen leader and team motivator successful at maintaining staff focus and productivity in high-volume, fast-paced operations. Experienced with sourcing production needs, controlling budgets and boosting restaurant profiles. Conversational language skills.

Overview

6
6
years of professional experience

Work History

Chef

Atrias Bar And Tavern
2023.06 - Current
  • Preparing salads and assisting other coworkers with their needs and duties.
  • Working with grills, fryers, stoves, and cleaned equipment after every shift.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Coordinated with team members to prepare orders on time.
  • Disciplined and dedicated to meeting high-quality standards.
  • Evaluated food products to verify freshness and quality.
  • Set up and broke down kitchen for service.
  • Utilized culinary techniques to create visually appealing dishes.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.

Bakery Worker

Baked With Love
2021.11 - 2023.06
  • Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Inspected goods to establish accurate pricing and labeling.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Wrapped, boxed and weighed bakery department products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.

Cook

Chick-fil-A
2020.02 - 2023.05
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Communicated closely with servers to fully understand special orders for customers.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Prepared and served various food items in fast-paced environment.
  • Adjusted recipes based on ingredient availability or customer request.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Trained and supervised cooking staff to expertly meet daily needs.

Cashier Trainer

Chick-fil-A
2018.07 - 2022.05
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
  • Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
  • Operated POS system to complete cash, credit and check transactions.
  • Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
  • Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
  • Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
  • Managed break board to keep track of breaks for cashiers and front-end employees.
  • Established or identified prices of goods and tabulated bills with cash registers or optical price scanners.
  • Completed opening and closing procedures by disarming alarms, turning electronic systems on or off and straightening out check-out shelves.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Educated employees on register use, merchandising, and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Led cashiers and associates in providing thoughtful customer service.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Mentored new team members on sales software system operation.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Managed staffing levels to provide optimal support for cash register operations.

Receptionist

Great Clips Hair Salon
2017.10 - 2021.01
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed check-ins, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Organized, maintained and updated information in computer databases.
  • Maintained clean work spaces for all other employees, running laundry, sweeping, and sanitation of equipment

Education

Associates Degree - Radiology

Community College of Allegheny County
595 Beatty Road

High School Diploma - General Studies

Plum Senior High School
900 Eliker Road
06.2021

Skills

  • Fine Dining Expertise
  • Menu Planning
  • Portion and Cost Control
  • Order Delivery Practices
  • Food Preparation and Safety
  • Baking and Broiling Skills
  • Food Plating and Presentation
  • Food Inventories
  • Verbal and Written Communication
  • Waste Control
  • Utensils and Equipment
  • Company Safety Standards
  • New Hire Training
  • Cleaning and Sanitizing Methods
  • Food Preparation Techniques
  • Kitchen Equipment Operation
  • Recipe Development
  • Performance Improvement

Languages

American Sign Language
Limited Working

Timeline

Chef

Atrias Bar And Tavern
2023.06 - Current

Bakery Worker

Baked With Love
2021.11 - 2023.06

Cook

Chick-fil-A
2020.02 - 2023.05

Cashier Trainer

Chick-fil-A
2018.07 - 2022.05

Receptionist

Great Clips Hair Salon
2017.10 - 2021.01

Associates Degree - Radiology

Community College of Allegheny County

High School Diploma - General Studies

Plum Senior High School
Lauren Gras