Lauren Greenage
Long Beach,CA
Summary
Seasoned Operations Manager and talented leader with over 10 years of experience. Exceptional at applying planning and problem-solving abilities toward enhancing executive efficiency and day-to-day activities. Results-driven and resilient while improving processes in a timely and efficient manner. Brings a solid understanding of the importance of confidentiality, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Shoreline Treatment Center
03.2013 - Current
- Managed executive calendars, scheduled meetings and appointments and coordinated travel arrangements to optimize time.
- Organized and coordinated annual out of state conferences and local monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Managed both incoming and outgoing correspondence, mail, email and faxes.
- Answered high volume of phone calls and email inquiries.
- Facilitated training and onboarding for incoming office staff.
- Used Microsoft Office Suite to prepare documents, spreadsheets, reports, and presentations.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Updated and maintained confidential client health databases and records.
- Worked with executive director to initiate new projects and assist in various processes.
- Created and managed office systems to efficiently deal with documentation.
- Manage and maintain Executive Director's extensive schedule, including calendar appointments, and travel arrangements.
- Maintenance of office policies and procedures manuals.
- Facilitates weekly leadership meeting, transcribed meeting minutes to clinical staff, business development and senior management teams.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Identifies areas of deficiencies and recommends solutions
- Maintenance of 4 residential facilities, including building upgrades, repairs and additional project management.
- Handled confidential and sensitive information with discretion and tact. Acquired HIPAA certification in June 2017
Front Desk Manager
Non-Surgical Spine Care Center
08.2009 - 01.2013
- Performed administrative and managerial support activities as direct assistant to: Owner, CEO, and Office Manager
- Managed front office of high volume medical center while supervising and training front desk administrators in: billing, insurance, collections, and new patient consultations and registration, and drafting of physicians' letters, memos, and reports
- Skilled in working independently without supervision while superseding quotas in a heavily work loaded environment w/ frequent interruptions
- Extensive Office hardware and computer software skills & competencies, as well as strong Internet research and intranet abilities
- Examples not limited to: MS Office Suite, Medic Fusion (web-based scheduler), Office Ally (EHR program), ADP (payroll processing), and QuickBooks
- Assisted with interdepartmental and legal issues to help coordinate problem solving in an efficient and timely manner, including medical and insurance subpoena filing and requesting.
Education
Bachelor's - Criminal Justice
Remington College
01.2004
Associate's - Criminal Justice
Remington College
01.2002
Skills
- Incidents Management
- Assistant to Executive Director
- Health and Safety compliance
- HIPAA compliance certified
- Insurance Verification
- Medical Records
- Google Docs
- Word Processing
- Payroll
- Clerical Experience
- Accounts Payable
- Office Management
- Medical Scheduling
- Experienced coordinator of team building activities
- Medical Billing
- Accounting
- Office manager experience
- Microsoft Office Suite
- Travel arrangements (domestic & international)
- Project management
- Exceptional Communication skills
- Leadership
- Business development and Networking
Accomplishments
February 2023 - Facilitated Shoreline's first annual Cultural Competency Training, participated in the development of the new diversity, equity and inclusion committee and was nominated as a board member.
Certification
California Class C - Driver's License, 10/01/24
Additional Information
- Working knowledge of insurance authorization and verification process for major medical insurance plans
- Experience with varied computer software and hardware including word processing, knowledge of Microsoft Word, Excel, Outlook, Google Docs, the internet and an EMR system
- Understanding of insurance benefits and reimbursement requirements.
- Knowledge in scheduling efficiency and patient flow in a medical practice.
- Able to manage issues of a confidential nature. (HIPAA certified)
- Knowledge of billing and diagnosis codes and medical office procedures.
- Demonstrates advanced organizational skills to ensure a workable efficient workspace
- Able to facilitate when needed, strong communication (Verbal and Written) skills, with the ability to interact with a variety of persons.
- Understanding, courteous, empathetic and professional at all times with patients, visitors, employees, and clinical staff.
- Skill in analyzing information, problems, situations, practices and procedures to recognize alternatives and provide solutions.
- In 2017 completed a HIPAA compliance seminar and Anthem Blue Cross seminar for additional education related to position.
- Excellent at functioning independently
- Experience arranging reliable transportation and lodging to meetings, conferences and seminars as needed for Executives.
- Able to effectively delegate tasks to personnel and supervise their completion.
Timeline
Operations Manager
Shoreline Treatment Center
03.2013 - Current
Front Desk Manager
Non-Surgical Spine Care Center
08.2009 - 01.2013
Bachelor's - Criminal Justice
Remington College
Associate's - Criminal Justice
Remington College
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