Lauren Greitzer
Melbourne,FL
Summary
Dedicated and driven General Manager with 7 years of experience in leading teams, creating innovative products, and building strong customer relationships. Proven ability to learn quickly and adapt to new challenges. Known for exceptional leadership skills, a creative approach to product development, and a commitment to fostering positive customer experiences. Adept at managing operations, driving sales growth, and ensuring high standards of service and quality.
Overview
9
9
years of professional experience
Work History
General Manager
Apocalypse Coffee Roasters
10.2018 - 09.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Managed budget implementations, employee reviews, training, schedules, and supply orders.
Lead Barista
Open Mikes Coffee Lounge / ACR
10.2018 - 12.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, coffee brewers, and other equipment
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
Appointment Setter
Howard L Greitzer P.A
08.2015 - 10.2018
- Answered phone calls and answered questions from potential clients
- Received in-bound calls and initiated out-bound daily calls to introduce clients to services offered.
- Acted as first point of contact and set appointments for prospective clients.
- Handled assignments independently with good judgement and critical thinking skills.
Skills
- Leadership and team building
- Staff Motivation
- Problem Resolution
- Operations Management
- Efficient multi-tasker
- Project Planning
- Verbal and written communication
- Customer service
- Quick Learning
Additional Information
Proficient in all Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
I possess strong proficiency in computer technology.
Education
Data Analytics
Google
Remote 08.2024 - Current
Timeline
Data Analytics
Google
08.2024 - Current
General Manager
Apocalypse Coffee Roasters
10.2018 - 09.2024
Lead Barista
Open Mikes Coffee Lounge / ACR
10.2018 - 12.2021
Appointment Setter
Howard L Greitzer P.A
08.2015 - 10.2018
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