Lauren Gries
DoorDash
Commack,NY
16
years of professional experience
Led collections efforts for high-value accounts at a national bank, resulting in successful debt recovery, orchestrated effective communication and negotiation strategies to achieve favorable outcomes. Cultivated a strong customer service culture through experience at CVS, Instacart, and DoorDash.
Work History
Instacart Shopper
2 Years 5 Months- Delivered groceries on time by efficiently shopping and managing multiple orders using strong organizational skills
DoorDash Delivery Driver
4 Years 7 Months- Ensured timely and accurate food deliveries by coordinating pickups and drop-offs using route optimization
Collections Agent
1 Year 8 Months- Achieved timely recovery of small balance collections for a telecommunications company starting December 2024 using negotiation skills
- Earned promotion to large balance collections for a national banking institution in August 2025 by consistently exceeding collection targets
- Contributed to team success by collaborating effectively in a fast-paced environment
- Secured outstanding debt payments by leveraging effective communication and negotiation skills
Cashier/Customer Service
2 Years- Provided excellent customer service as a cashier for 2 years, processing transactions accurately
- Maintained store appearance and inventory by stocking shelves and supporting sales operations
Education
Some college - Psychology
Skills
Delivery Driver Experience
Phone etiquette
Autism Experience
Organizational skills
Debt collection negotiation
Dispute resolution
Friendly demeanor
Negotiation
Customer engagement
Cashiering
Settlement negotiation
Regulatory compliance
Call center experience
Payment processing
Typing
Computer operation
Attention to detail
Computer skills
Children
Debt collection - Debt collection experience (1–2 years)
Teamwork
Creativity
Data entry
Driving
English
Customer service
Account management
Timeline
Collections Agent
Sunrise Credit Services
12.2024 - 08.2026Read More
Instacart Shopper
Instacart Shoppers
03.2024 - CurrentRead More
DoorDash Delivery Driver
DoorDash
01.2022 - CurrentRead More
Cashier/Customer Service
CVS Health
01.2011 - 01.2013Read More
Hofstra University
Some college from Psychology
Read More