Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Grimm

Caldwell,ID

Summary

Dynamic professional with a proven track record at Walmart, adept in heavy lifting and showcasing exceptional customer service. Excelled in enhancing store organization through meticulous stock rotation and inventory control, significantly improving efficiency. Known for a positive attitude and dedicated teamwork, consistently delivering high-quality service and operational excellence. Hardworking stocker with experience in delivering accurate inventory management in assorted environments. Facilitates productivity and prevents shortages through efficient receiving, processing and distribution of merchandise. Skilled in strategic inventory organization and tagging. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

8
8
years of professional experience

Work History

Stocking Associate

Walmart
05.2024 - Current
  • Stocked designated items on shelves, end caps and displays.
  • Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Stocked shelves to match planogram images and instructions.
  • Maintained effective team member communication.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Interacted with guests in friendly and knowledgeable way.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.

Office Associate

Temple Iron and Metal
04.2021 - 03.2024
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Responded to inquiries from callers seeking information.
  • Collaborated inter-departmentally to assist with workflow and gather reports and data.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Sorted and counted coin and currency to make change for associates.
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Shift Manager

Potato Shack Plus
04.2018 - 11.2020
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Prepared and served various food items in fast-paced environment.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Trained and supervised cooking staff to expertly meet daily needs.

Cashier

Whataburger
06.2016 - 08.2016
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Learned duties for various positions and provided backup at key times.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

No Degree - Fire Science And Technology

Blinn College, Bryan, Tx, US
Bryan, Tx
06-2020

High School Diploma -

Jersey Village High Scool
Jersey Vilage, TX
05-2016

Skills

  • Heavy Lifting
  • Restocking Shelves
  • Pallet Jack Operation
  • Item scanning
  • Loading and unloading
  • Stock Rotation
  • Workplace Cleanliness
  • Stockroom Maintenance
  • Warehouse Safety
  • Labeling Accuracy
  • Customer Service
  • Positive Attitude

Timeline

Stocking Associate

Walmart
05.2024 - Current

Office Associate

Temple Iron and Metal
04.2021 - 03.2024

Shift Manager

Potato Shack Plus
04.2018 - 11.2020

Cashier

Whataburger
06.2016 - 08.2016

No Degree - Fire Science And Technology

Blinn College, Bryan, Tx, US

High School Diploma -

Jersey Village High Scool

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