Lauren Grogan-Lovett
Flint
Summary
Proven track record of enhancing workflow and reducing errors in fast-paced environments, such as at Winzer Corporation. Skilled in packaging and labeling with a keen attention to detail, I excel in multitasking and fostering positive workspaces. Demonstrated ability to improve customer satisfaction and efficiency, underscoring a commitment to quality and safety.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Warehouse Operator
Winzer Corporation
04.2024 - 12.2024
- Played key role in peak season by managing increased packing volume, ensuring no backlog.
- Increased order accuracy by carefully picking, packing, and double-checking items before shipment.
- Ensured timely shipment of products by meticulously organizing and packing orders.
- Maintained cleanliness and organization within the packing area, promoting an efficient work environment.
- Reduced fulfillment errors by consistently double-checking orders against packing slips and invoices.
Warehouse Operator
Qualified Staffing (Winzer Contract)
10.2023 - 03.2024
- Streamlined packing area for better workflow, leading to smoother packing process.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
Goodwill Analyst
Morley Companies (GM Contract)
04.2019 - 10.2023
- Maintained accuracy in refund calculations, ensuring compliance with company policies and procedures.
- Served as a subject matter expert on company policies regarding refunds, providing guidance and support to colleagues as needed.
- Collaborated with team members to develop best practices for handling complex refund scenarios.
- Assisted in the development of training materials for new Refund Analysts, fostering a culture of continuous learning and improvement.
Netflix Customer Service
24-7 Intouch
06.2018 - 01.2019
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Demonstrated empathy and understanding when handling difficult customer situations, resulting in increased client loyalty.
- Maintained thorough knowledge of company products and services, ensuring the ability to address diverse customer inquiries effectively.
Machine Operator
Nationwide Title Clearing
10.2017 - 06.2018
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Printer/Assembler/Customer Service/Screen Room
Bic Graphic USA
07.2012 - 10.2017
- Improved customer satisfaction with timely order fulfillment and consistent print quality.
- Consistently met deadlines for high-volume orders through effective time management and workflow coordination among team members.
- Installed and repositioned screen printing plates.
- Prepared, mixed and loaded screen ink.
- Cleaned, adjusted and repaired screen printing machines.
- Maintained safe work environment by adhering to industry standards and company safety regulations in handling chemicals and equipment.
- Reduced waste by closely monitoring ink usage, screen condition, and print consistency during production runs.
- Copied customer designs and translated to functional print screens.
- Assembled components by following detailed blueprints and specifications.
- Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
Crew Member
Boston Market
08.2008 - 07.2012
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
Crew Member
Burger King
04.2006 - 06.2008
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Associate of Arts -
St. Petersburg College
SeminoleSkills
- Packaging and labeling
- Warehouse safety
- Attention to detail
- Problem-solving
- Multitasking Abilities
- Positive attitude
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Warehouse Operator
Winzer Corporation
04.2024 - 12.2024
Warehouse Operator
Qualified Staffing (Winzer Contract)
10.2023 - 03.2024
Goodwill Analyst
Morley Companies (GM Contract)
04.2019 - 10.2023
Netflix Customer Service
24-7 Intouch
06.2018 - 01.2019
Machine Operator
Nationwide Title Clearing
10.2017 - 06.2018
Printer/Assembler/Customer Service/Screen Room
Bic Graphic USA
07.2012 - 10.2017
Crew Member
Boston Market
08.2008 - 07.2012
Crew Member
Burger King
04.2006 - 06.2008
Associate of Arts -
St. Petersburg College
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