Lauren Gromaski
Detroit,MI
Summary
Professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability. Skilled in data entry and management. Known for accuracy, attention to detail, and ability to work under pressure.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations & Team Lead
Michigan CC, LLC.
Detroit, MI
2023.05 - Current
- Traveled to numerous state cultivation facilities to aid in the harvest and processing of marijuana plants for boutique sale.
- Assisted in packaging and branding of final products.
- Guaranteed compliance with government metric standards in product labeling
- Learned techniques of marijuana harvesting, trimming, and defoliation.
- Strategized effectively to quickly finish team-based tasks.
- Served as alternate Team Lead, managing operations across multiple facilities.
- Managed teams of up to 10 members at state-run cultivation facilities.
- Assisted in the maintenance of a clean, safe and secure work environment for cultivation operations.
Operations Specialist
United Wholesale Mortgage
Pontiac, MI
2021.10 - 2022.09
- Responded to client inquiries via phone and email.
- Ensured correct implementation of all appraisal requests
- Ensured timely submission of appointments and reports from appraisers and brokers.
- Resolved issues faced by brokers requiring assistance with appraisal orders.
- Performed manual data entry using Microsoft Excel
- Tracked overdue reports regularly
- Met daily production targets
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Provided customer service support to clients in a timely and efficient manner.
- Maintained customer records in the database system.
- Created detailed notes in customer profiles to keep track of conversations and requests.
- Escalated complex customer inquiries to supervisors when necessary.
Private House Cleaner
Self-Employed
2017.04 - 2020.03
- Consulted with prospective clients.
- Scheduled appointments and maintained client relationships.
- Performed comprehensive cleaning tasks in multiple locations including Bloomfield Hills, Birmingham, and Farmington Hills
- Regular cleanings consisted of cleaning all surfaces, floors, windows, laundry, organizing, disinfecting, dusting, carpet/upholstery stain removal, dishes (case by case), etc.
Quality control & Shipping
Sourced Gear
Troy, MI
2016.01 - 2016.12
- Company Overview: (closed)
- Verified product standards ahead of shipment
- Ensured efficient order processing by relaying priorities to staff
- Verified accuracy of orders, packing slips, and labels
- Handled daily packaging and delivery of orders
Prep Manager
Zenith restaurant
Detroit, MI
2014.10 - 2015.08
- Company Overview: (Closed)
- Executed daily opening tasks
- Prepared and cooked large quantities for varied menus
- Managed prep staff operations on a daily basis
- Ordered grocery and cleaning supplies.
- Managed inventory levels consistently
- Executed end-of-day cleaning tasks and maintenance duties
Assistant Manager
Grace of India
Detroit, MI
2013.11 - 2014.06
- Company Overview: (Closed)
- Opened the restaurant, counted the cash drawer, and stocked supplies.
- Greeted customers sat at tables and booked large parties.
- Supervised kitchen staff.
- Monitored daily sales totals and payroll
- Ordered supplies, food, and beverages for the restaurant.
- Supervised Yelp online account management
- Aided manager with daily operations.
Receptionist & Advertiser
Pomegranate Salon & Medi-Spa
Midland, MI
2013.05 - 2013.11
- Company Overview: (Closed)
- Managed daily salon opening and closing procedures, including key-holder responsibilities.
- Monitored voicemails, emails, and mailbox.
- Made daily bank deposits, restocked the cash drawer.
- Organized files, scheduled, and confirmed appointments.
- Greeted clients and provided the necessary forms for procedures.
- Recorded sales figures electronically.
- Stocked supplies, made supply orders.
- Worked at local events to promote the salon.
- Updated online website and Facebook.
Office/Compliance Manager
Carter’s Shooting Center, INC.
Pasadena, TX
2008.05 - 2012.08
- Supervised daily activities of cashier and sales staff
- Handled comprehensive bookkeeping and filing duties
- Managed in-store accounts payable/receivable.
- Answered phone calls, emails, and faxes promptly.
- Oversee daily, monthly, and yearly sales reconciliations in Excel
- Counted daily cash drawer and petty cash
- Executed daily bank deposits.
- Kept up-to-date records manually and digitally according to Bureau of ATF standards
- Conducted staff meetings to address changes, new items, and performance issues
- Scheduled and interviewed job applicants for potential cashier staff.
Education
High School Diploma -
Midland High School
Midland, MI2007-05
Skills
- Customer Service
- Staff Management
- Employee Supervision
- Administrative Support
- Expense Reporting
- Supply Management
- Office Management
- Compliance Monitoring
- Inventory Control
- Data Entry
- Bookkeeping
- Scheduling
- Document Management
- Meeting planning
- Organizational Skills
References
- Ryan Kassab, Past client and friend for over 4 years. (248) 302-0322
- Diane Collier, Friend for over 14 years, (713) 876-9999
- Jessica Stapleton, Past co-worker, known for over 5 years, (248) 694-1357
Certification
- SERV-Safe Certification
Timeline
Operations & Team Lead
Michigan CC, LLC.
2023.05 - Current
Operations Specialist
United Wholesale Mortgage
2021.10 - 2022.09
Private House Cleaner
Self-Employed
2017.04 - 2020.03
Quality control & Shipping
Sourced Gear
2016.01 - 2016.12
Prep Manager
Zenith restaurant
2014.10 - 2015.08
Assistant Manager
Grace of India
2013.11 - 2014.06
Receptionist & Advertiser
Pomegranate Salon & Medi-Spa
2013.05 - 2013.11
Office/Compliance Manager
Carter’s Shooting Center, INC.
2008.05 - 2012.08
High School Diploma -
Midland High School