LAUREN GROSZ
Hoboken,NJ
Summary
Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.
Overview
6
6
years of professional experience
Work History
Flight Attendant
United Airlines
Newark, NJ
11.2019 - Current
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Followed safety, passenger and supply pre-flight checklists.
- Kept cabin neat, clean and professional in appearance.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
Flight Attendant
Compass Airlines
Los Angeles, CA
9 2018 - 3 2019
- Take care of passengers’ needs particularly those with special needs
- Demonstrate the use of safety and emergency equipment
- Serve, and sometimes sell, beverages, meals, or snacks
- Administer first aid to passengers or coordinate first aid efforts, when needed
- Attend preflight briefings on details of the flight
- Direct passengers in case of emergency
Sales Associate
Malibu Tanning Salon
Houston, TX
02.2018 - 08.2018
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
Associate of Arts - Hospitality and Tourism
Houston Community College
Skills
- Exceptional customer service
- Solid sales experience
- Professional appearance and demeanor at all times
- Decision-making
- First Aid/CPR
- Active listening
- Good at relationship- building
- Client-focused
- Excel in technical skills
- Quick learner
- Adult AED and CPR
- FAA regulations
- Public interaction
Timeline
Flight Attendant
United Airlines
11.2019 - Current
Sales Associate
Malibu Tanning Salon
02.2018 - 08.2018
Flight Attendant
Compass Airlines
9 2018 - 3 2019
Associate of Arts - Hospitality and Tourism
Houston Community College