Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Grover

West Brookfield,MA

Summary

Dynamic and compassionate professional with extensive experience in customer service and healthcare. Proven ability to excel in high-pressure environments while maintaining cleanliness and attention to detail. Skilled in multitasking and patient care, ensuring a positive experience for all clients and guests. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Waitress and Barista

Sawdust Coffee House and Desert Bar
08.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Certified Nursing Assistant

Quaboag Rehabilitation and Skilled Care Facility
03.2024 - 12.2024
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Ice Cream Scooper

Howards Drive Inn
05.2021 - 08.2024
  • Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
  • Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.

Babysitter

Christina Predella
02.2020 - 08.2024
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Education

Quaboag Regional Middle High School
Warren, MA

Skills

  • Customer service
  • Strong multitasking
  • Cleanliness
  • Cash handling
  • Safe food handling
  • Team collaboration
  • Attention to detail
  • Time management
  • Patient care
  • Compassion and empathy
  • Vital signs monitoring

Certification

  • CNA - Certified Nurse Assistant
  • PT - Phlebotomy Technician
  • CET - EKG Technician

Timeline

Waitress and Barista

Sawdust Coffee House and Desert Bar
08.2024 - Current

Certified Nursing Assistant

Quaboag Rehabilitation and Skilled Care Facility
03.2024 - 12.2024

Ice Cream Scooper

Howards Drive Inn
05.2021 - 08.2024

Babysitter

Christina Predella
02.2020 - 08.2024

Quaboag Regional Middle High School

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Lauren Grover