Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lauren Guajardo

Cincinnati

Summary

Dynamic Operations Manager at Bartolotta Catering with a proven track record in event execution and customer relationship management. Expert in optimizing workflows and enhancing service delivery, I effectively led a team of 15+ to ensure seamless operations. My strong organizational skills and attention to detail consistently elevated client satisfaction.

Overview

10
10
years of professional experience

Work History

Operations Manager

Bartolotta Catering
Milwaukee
10.2022 - 07.2025
  • Leveraged strong communication skills to execute events for 30 to 500 participants
  • Managed personnel of 15+ to achieve seamless service delivery during events.
  • Implemented standard operating procedures to enhance workflow efficiency.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Monitored inventory levels and ordered supplies as needed for events.
  • Applied organizational skills to meet designated timelines.
  • Collaborated with various departments including sales, kitchen staff, and general management to optimize operational efficiency.

Hair Designer

Village Spa
West Chester
01.2017 - 06.2022
  • Consulted with clients to determine desired hairstyles and color preferences.
  • Executed a variety of hair cutting, coloring, and styling techniques.
  • Maintained cleanliness and organization of workstations and tools.
  • Provided exceptional customer service to enhance client satisfaction.
  • Managed appointment schedules to optimize client flow and reduce wait times.
  • Scheduled appointments for clients according to salon availability.
  • Operated cash register accurately and efficiently during checkout process.
  • Maintained accurate records of customer service histories.

Hair Designer

Salon Oakley
Oakley
01.2016 - 11.2016
  • Consulted with clients to determine desired hairstyles and color preferences.
  • Maintained cleanliness and organization of workstations and tools.
  • Provided exceptional customer service to enhance client satisfaction.
  • Managed appointment schedules to optimize client flow and reduce wait times.
  • Upsold additional services or products to enhance customer experience.

Education

Cosmetology License - Hair, Skin And Nails

Aveda Fredric's Institute
West Chester, OH
02-2013

High School Diploma -

Kings High School
Kings Mills, OH
05-2008

Some College (No Degree) - DAAP: Design, Art, Architecture And Planning

University of Cincinnati
Cincinnati, OH

Skills

  • Event management and execution
  • Customer relationship management
  • Staff supervision
  • Standard operating procedures
  • Inventory control
  • Workflow optimization
  • Attention to detail
  • Conflict resolution
  • Time management
  • Task oversight
  • Effective listening skills
  • Interpersonal skills
  • Organizational skills

References

References available upon request.

Timeline

Operations Manager

Bartolotta Catering
10.2022 - 07.2025

Hair Designer

Village Spa
01.2017 - 06.2022

Hair Designer

Salon Oakley
01.2016 - 11.2016

Cosmetology License - Hair, Skin And Nails

Aveda Fredric's Institute

High School Diploma -

Kings High School

Some College (No Degree) - DAAP: Design, Art, Architecture And Planning

University of Cincinnati

Similar Profiles

CREATE PROFILE