Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren GUARDIOLA

Fort Worth,TX

Summary

Dynamic Event Manager with a proven track record at Renaissance Worthington Hotel, excelling in event coordination and guest services. Skilled in recordkeeping and fostering team collaboration, I enhance event quality through meticulous planning and a friendly demeanor, ensuring client satisfaction and loyalty.

Overview

10
10
years of professional experience

Work History

Event Manager

Renaissance Worthington Hotel
Fort Worth, TX
02.2022 - Current
  • Developed Excel spreadsheets for data management and analysis.
  • Streamlined workflow processes through cross-departmental coordination.
  • Enhanced system functionality to streamline office documentation processes.
  • Supported accurate financial recordkeeping by closely checking bills and approving payments.
  • Created program activities, agendas and budgets based on client requirements.
  • Effectively handled customer problems for quick resolution and increased loyalty.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations, and registration processes.
  • Enhanced overall event quality by prioritizing detailed-oriented design.

Server/Bartender-Lead

Razzoo's Cajun Restaurant
Fort Worth, TX
05.2015 - 02.2022
  • Directed a team-oriented environment for managing multiple servers.
  • Delivered training sessions and assistance to ensure team members stayed motivated and aligned with objectives.
  • Utilized comprehensive understanding of liquors, wines, and entrées.

Guest Service Representative/Night Auditor

Renaissance Worthington Hotel
Fort Worth, TX
01.2020 - 09.2021
  • Created precise line-item invoices that enhanced transparency for guests.
  • Collaborated closely with guest services team to address guest requirements.
  • Managed reservations to oversee incoming groups.
  • Provided courteous assistance during guest arrival and departure.
  • Effectively addressed and rectified issues to enhance customer contentment.

Guest Service Representative/Night Auditor

Marriott Solana
Westlake, TX
05.2018 - 01.2020
  • Developed professional connections with guests via prompt responses and personalized support.
  • Balanced financial ledgers to maintain accurate records.
  • Teamed up with staff to handle and mitigate facility concerns.
  • Managed transaction settlements efficiently.

Education

Aledo High School
Aledo, TX

Skills

  • Group housing and billing
  • Event coordination and preparation
  • Strong organizational skills
  • Recordkeeping and bookkeeping
  • Schedule management
  • Guest services
  • Training and mentoring
  • Multitasking and prioritization
  • Cross trained in multiple departments
  • Friendly, positive attitude

Timeline

Event Manager

Renaissance Worthington Hotel
02.2022 - Current

Guest Service Representative/Night Auditor

Renaissance Worthington Hotel
01.2020 - 09.2021

Guest Service Representative/Night Auditor

Marriott Solana
05.2018 - 01.2020

Server/Bartender-Lead

Razzoo's Cajun Restaurant
05.2015 - 02.2022

Aledo High School

Similar Profiles

CREATE PROFILE