Lauren Guice
Flat Rock
Overview
13
13
years of professional experience
Work History
Dental Assistant
Hendersonville Pediatric Dentistry
01.2024 - Current
- Assisted in patient intake and management, ensuring a welcoming environment.
- Prepared treatment rooms and sterilized instruments to maintain compliance with safety standards.
- Supported dentists during procedures by providing necessary instruments and materials efficiently.
- Educated patients on oral hygiene practices and post-treatment care for improved health outcomes.
- Managed appointment scheduling and follow-ups, enhancing overall office efficiency and patient satisfaction.
- Maintained accurate patient records using dental software, ensuring data integrity and confidentiality.
Dental Insurance Coordinator
Woodcreek Dental
07.2018 - 07.2019
- Managed patient insurance claims processing to ensure timely reimbursements.
- Verified patient eligibility and benefits for dental insurance coverage.
- Collaborated with dental staff to resolve insurance-related inquiries and discrepancies.
- Educated patients on insurance policies and procedures to enhance understanding.
- Streamlined claim submission processes, reducing turnaround times significantly.
- Maintained accurate records of patient accounts and insurance communications.
- Analyzed trends in claim denials to recommend process improvements for efficiency.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
- Increased revenue by identifying underbilling trends and implementing corrective measures in the claims submission process.
- Ensured timely payment collection from both patients and insurance companies by diligently tracking outstanding balances.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
Dental Assistant/Front Desk
Dr Nigel Morgan
02.2015 - 08.2017
- Accounts Receivable
- End of Month Report
- Production Reports
- Billing statements
- Assisted in patient preparation and comfort during dental procedures.
- Sterilized instruments and maintained compliance with infection control protocols.
- Managed patient records using digital software to ensure accurate documentation.
- Educated patients on oral hygiene practices and post-treatment care instructions.
Dental Assistant
Dr. Neil Barnwell Family Dentistry
11.2012 - 02.2015
- Dental Assistant
- Radiographs
- Front Desk
- Billing
- Accounts
Education
High School Diploma -
East Henderson High School
Certified Dental Assistant -
Asheville Buncombe Technical Community College
06.2013
Skills
- Insurance claims processing
- Accounts receivable
- Claims processing
- Microsoft office
- Insurance verification
- Strategic thinking skills
- Payment planning
- Account management
- Revenue cycle management
- Accounting skills
- Medical billing and coding
- Dental insurance experience
- Collections processing
- Billing statement review
- Itemized statement preparation
- Invoice documentation management
- Time management
- Attention to detail
- Problem-solving
- Customer service
- Reliability
- Organizational skills
Timeline
Dental Assistant
Hendersonville Pediatric Dentistry
01.2024 - Current
Dental Insurance Coordinator
Woodcreek Dental
07.2018 - 07.2019
Dental Assistant/Front Desk
Dr Nigel Morgan
02.2015 - 08.2017
Dental Assistant
Dr. Neil Barnwell Family Dentistry
11.2012 - 02.2015
High School Diploma -
East Henderson High School
Certified Dental Assistant -
Asheville Buncombe Technical Community College
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