Lauren Guinan

• Analyze and process data, as assigned, to ensure that proper workflow is being adhered to, pursuant to the expectations of both clients and Zwicker & Associates.
• Provide and assist in high-level legal administrative and office management support to the Office Manager and attorneys on-site.
• Utilize internal software to properly update and document the status of each account in the assigned inventory
• Prepare documentation for attorney review
• File (paper or e-file) pleadings with the various state specific court filing systems
• Receive and address inbound calls, mail correspondence and electronic mail system
• Communicate effectively and appropriately with team members and outside parties
• Mail and arrange for delivery of legal correspondence to clients, witnesses and court officials
• Draft pleadings, motions and other legal documents not limited to sending for service to sheriffs.
• Comply with all applicable standard operating procedures set forth by the Federal Rules of Civil Procedure and other by laws

• Managed the daily administrative functions of the department, organizing and maintaining all electronic/paper filings.

• Assisted in the data entry and report generation to support trend analysis of SEPTA standards.

• Collaborated with various levels of management and departments both inside and outside the authority.

• Handled all administrative tasks which includes scheduling appointments and meetings, receive and disseminate information, relieving manager of clerical and minor business details.

• Ensured the accuracy and regulatory requirements with are being followed with generated paperwork whether it is SEPTA policy or federal agencies.

• Answered telephone inquiries requiring a thorough knowledge of SEPTA operations, policies and procedures.

• Resolved minor policy issues and facilitates communications between Chief Engineer, AGM and Division staff and subordinates.

• Composed letters and correspondence as necessary.

• Maintained files and various correspondence logs.

• Complied and types of various management and statistical reports requiring a high degree of judgment, responsibility and confidentiality.

• Responsible for maintaining attendance records and inputting payroll into CAPES.

• Prepared and coordinates travel arrangements for staff.

• Extensive use of Mainframe, all Microsoft applications including Microsoft suite, SharePoint, Visio, Teams, Zoom and Google Workspace.

• Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.

• Managed agendas and calendars, boosting productivity and improving organizational initiatives.

• Successfully juggled multiple projects simultaneously to aid executive leaders.

• Established and updated work schedules to account for changing staff levels and expected workloads.

• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.

• Extensive use of Mainframe, all Microsoft applications including Microsoft suite, SharePoint, Visio, Teams, Zoom and Google Workspace.