Summary
Overview
Work History
Education
Skills
Timeline
Generic

LAUREN GUTIERREZ

Summary

Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills.

Goal-oriented individual versed in greeting high-volume customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions.

Overview

4
4
years of professional experience

Work History

Sales Associate

Paper Source
10.2023 - 03.2025
  • Greeted customers warmly and offered assistance
  • Helped customers find and select products
  • Kept work area clean, organized and free of clutter at all times
  • Performed cleaning tasks, keeping store neat and organized
  • Assisted customers with product selection to ensure customer satisfaction
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Concessions/ Cashier

Legends Hospitality
08.2023 - 11.2023
  • Demonstrated ability to work well under pressure in a fast-paced environment
  • Replenished condiments, beverages, and other items to meet customer needs
  • Maintained friendly attitude when interacting with customers even during busy times
  • Performed opening and closing duties as assigned by management
  • Consistently provided friendly service to promote better customer engagement.
  • Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
  • Maintained clean, organized workspace according to operational standards.

Cashier

McDonald's
09.2021 - 01.2023
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Assisted with training and mentoring new team members
  • Greeted customers entering store and responded promptly to customer needs.

Sitter

Geoffrey Brown/ Lorena Olivares
07.2021 - 12.2021
  • Encouraged healthy habits by teaching proper hygiene practices and nutrition education
  • Monitored bedtimes and wake-up times according to family schedules or instructions given by parents
  • Developed creative approaches to engage children in learning activities
  • Collaborated with parents on child care plans that met the individual needs of each child
  • Employed positive reinforcement methods to encourage good behavior.
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.

Education

High School Diploma -

Brookline High School
Brookline, Massachusetts
06.2021

Skills

  • Inventory Control
  • Product Sales
  • Product Recommendations
  • Stocking and Receiving
  • POS System Operation
  • Cash Register Operation
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Store Opening and Closing
  • Money Handling
  • Upselling
  • Promotional support

Timeline

Sales Associate

Paper Source
10.2023 - 03.2025

Concessions/ Cashier

Legends Hospitality
08.2023 - 11.2023

Cashier

McDonald's
09.2021 - 01.2023

Sitter

Geoffrey Brown/ Lorena Olivares
07.2021 - 12.2021

High School Diploma -

Brookline High School

Similar Profiles

CREATE PROFILE
LAUREN GUTIERREZ