Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Guy

Kittery,ME

Summary

Proven Loan Officer at Northeast Credit Union with a track record of enhancing customer satisfaction through expert financial advising and relationship management. Skilled in database management and documentation review, I have consistently resolved client issues, leading to optimized loan processes. My background also includes diverse roles in hospitality, where I honed my customer service and cash handling skills.

Overview

11
11
years of professional experience

Work History

Loan Officer

Northeast Credit Union
08.2022 - 04.2024
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.

Shift Leader

Starbucks
03.2019 - 03.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Bartender

BG’s Boathouse and Marina
04.2018 - 09.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Managing Bartender

Agave Mexican Restaurant & Tequila Bar
05.2015 - 08.2017
  • Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
  • Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
  • Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
  • Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.

Tanning Consultant

Sun Seekers Tanning Salon
08.2014 - 05.2015
  • Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
  • Educated clients on health and safety of tanning facilities and procedures.

Bartender

State Street Saloon
05.2013 - 05.2014

Education

High School Diploma - General Studies

Portsmouth High School
Portsmouth, NH
06.2008

Skills

  • Database Management
  • Relationship building and management
  • Documentation Review
  • Financial Advising

Timeline

Loan Officer

Northeast Credit Union
08.2022 - 04.2024

Shift Leader

Starbucks
03.2019 - 03.2021

Bartender

BG’s Boathouse and Marina
04.2018 - 09.2018

Managing Bartender

Agave Mexican Restaurant & Tequila Bar
05.2015 - 08.2017

Tanning Consultant

Sun Seekers Tanning Salon
08.2014 - 05.2015

Bartender

State Street Saloon
05.2013 - 05.2014

High School Diploma - General Studies

Portsmouth High School

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