Lauren Guy
Kittery,ME
Summary
Proven Loan Officer at Northeast Credit Union with a track record of enhancing customer satisfaction through expert financial advising and relationship management. Skilled in database management and documentation review, I have consistently resolved client issues, leading to optimized loan processes. My background also includes diverse roles in hospitality, where I honed my customer service and cash handling skills.
Overview
11
11
years of professional experience
Work History
Loan Officer
Northeast Credit Union
2022.08 - 2024.04
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Shift Leader
Starbucks
2019.03 - 2021.03
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Bartender
BG’s Boathouse and Marina
2018.04 - 2018.09
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Managing Bartender
Agave Mexican Restaurant & Tequila Bar
2015.05 - 2017.08
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
Tanning Consultant
Sun Seekers Tanning Salon
2014.08 - 2015.05
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
Bartender
State Street Saloon
2013.05 - 2014.05
Education
High School Diploma - General Studies
Portsmouth High School
Portsmouth, NH06.2008
Skills
- Database Management
- Relationship building and management
- Documentation Review
- Financial Advising
Timeline
Loan Officer
Northeast Credit Union
2022.08 - 2024.04
Shift Leader
Starbucks
2019.03 - 2021.03
Bartender
BG’s Boathouse and Marina
2018.04 - 2018.09
Managing Bartender
Agave Mexican Restaurant & Tequila Bar
2015.05 - 2017.08
Tanning Consultant
Sun Seekers Tanning Salon
2014.08 - 2015.05
Bartender
State Street Saloon
2013.05 - 2014.05
High School Diploma - General Studies
Portsmouth High School
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