Lauren Guzman
Humble,TX
Summary
Hard-working recent high school graduate with 5+years of work experience and a proven knowledge of conflict resolution and customer communications. Aiming to leverage my abilities to successfully fill the Patient Access Representative role at your company. Frequently praised as focused by my peers, I can be relied upon to help your company achieve its goals.
Overview
5
5
years of professional experience
Work History
CPS Specialist
The Alcohol And Drug Testing Service
2022.04 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Transfer data from various sources into the new database.
- Manage large amounts of incoming calls
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints
- Prepares source data for computer entry by compiling and establishes entry priorities
- Update databases or records with her information as it become available. Correct and modify incoming information
Receptionist
Allergy, Asthma & Pulmonary Clinic
2020.01 - 2021.09
- Answer telephones and direct calls to appropriate staff
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
- Complete insurance or other claim forms
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Cashier
Sally's Beauty Salon
2020.09 - 2021.01
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
Receptionist
Gold Star Finance
2019.02 - 2019.12
- Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications
- Record applications for loan and credit, loan information, and disbursements of funds, using computers
- Present loan and repayment schedules to customers
- Contact credit bureaus, employers, and other sources in order to check applicants' credit and personal references
- File and maintain loan records
- Review customer accounts in order to determine whether payments are made on time and that other loan terms are being followed.
Education
High School Diploma -
Atascocita High School
Atascocita, TX05.2021
Skills
- Call center experience
- Microsoft Excel
- Fast Typing Speed
- Keyboard Shortcut Knowledge
- Excel spreadsheets
- Multitasking
- Calm Under Pressure
- Organization and Time Management
Timeline
CPS Specialist
The Alcohol And Drug Testing Service
2022.04 - Current
Cashier
Sally's Beauty Salon
2020.09 - 2021.01
Receptionist
Allergy, Asthma & Pulmonary Clinic
2020.01 - 2021.09
Receptionist
Gold Star Finance
2019.02 - 2019.12
High School Diploma -
Atascocita High School
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