Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Hackenburg

Lauren Hackenburg

Austin,TX

Summary

Accomplished Partner Success Director with a demonstrated history of cultivating robust client connections, steering revenue expansion, and elevating partner contentment. Proficient in devising strategic approaches for enhanced engagement, leveraging exceptional leadership to manage cross-functional teams and promote collaboration. Experienced in identifying partner requirements, aligning strategies with business objectives, and nurturing loyalty. Proficient at navigating intricacies, championing partner concerns, and maintaining company goals.

Overview

9
9
years of professional experience

Work History

Director of Partner Success

Pogoseat
08.2022 - Current
  • Built relationships with customers and community to establish long-term business growth
  • Develop and execute strategic initiatives to optimize partner engagement and mutual success.
  • Achieve and exceed sales goals through effective partner engagement and new customer relationship development.
  • Expand revenue streams by cross-selling products and services through relationship-building, while deeply understanding client business requirements.
  • Utilize analytics to make informed decisions and tailor strategies for individual partners, optimizing outcomes.
  • Expertly resolve high-profile customer issues, ensuring relationship maintenance and fostering loyal return customer base.

Senior Client Success Manager

Pollen
01.2022 - 08.2022
  • Nurtured enduring partnerships with 25 North American clients and community members, fostering sustainable business growth.
  • Strategically identified and capitalized on lucrative business prospects, resulting in increased company revenue and enhanced bottom-line profitability.
  • Devised tailored success plans centered around client objectives, driving seamless product adoption and optimized outcomes.
  • Collaborated effectively with paid marketing and CRM teams, leveraging data insights to enhance campaign performance, understand customer needs, and refine strategies.
  • Diligently tracked key metrics, translating data into actionable insights that elevated operational efficiency and elevated client campaign performance.
  • Evaluated customer issues, skillfully implemented solutions, and proactively engaged clients for continued issue management, ensuring sustained satisfaction.

Senior Client Operations Manager

Front Gate Tickets
12.2017 - 12.2021
  • Served as primary advisor and consultant for ticketing and event requirements across 15 to 20 U.S. music festivals, ensuring seamless client experiences.
  • Led direction and execution of best practices for FGT product and system installations, upgrades, and maintenance at client sites, ensuring optimal functionality.
  • Conducted 3 to 5 weekly client meetings, delivering comprehensive best practice insights, recommendations, and gathering valuable feedback to drive continual improvement.
  • Managed issue resolution by methodically researching complaints, troubleshooting software and hardware, and promptly communicating issue specifics for expedited resolution.
  • Displayed strong leadership skills in successfully managing end-to-end project lifecycles, from conception to completion, ensuring on-time and on-budget delivery.
  • Demonstrated adeptness in employing analytical and problem-solving skills to develop effective solutions for intricate challenges, enhancing overall operational efficiency.

Prospecting Specialist

Trendkite
01.2017 - 12.2017
  • Spearheaded strategic research efforts to expand prospect database by consistently adding 100+ new leads weekly, driving robust growth.
  • Collaborated closely with Marketing and Sales teams to define pre-qualification benchmarks, ensuring targeted and efficient approach to engaging prospects.
  • Contributed to assessment of potential new prospecting specialists through in-person interviews, aligning recruitment with team objectives.
  • Collaborated with Market Development teams to bolster effectiveness of outbound campaigns, driving successful client engagement.
  • Identified, evaluated, and recommended cutting-edge prospecting tools and strategies, amplifying team's effectiveness.
  • Actively participated in training programs to advance professional skillset, subsequently sharing expertise by training colleagues in optimal prospecting techniques and tools.

Account Executive

Indeed
12.2014 - 01.2016
  • Fueled growth through sale of pay-per-click advertising solutions to small and medium-sized enterprises, consistently expanding client base.
  • Delivered impactful value by conducting 10 dynamic live product demonstrations each week, both through phone conversations and webinars.
  • Pioneered prospecting initiatives, identifying and cultivating 30 new revenue opportunities weekly, effectively cultivating a robust pipeline aligned with quota objectives.
  • Skillfully developed and fortified relationships with both new and existing accounts, strategically enhancing engagement to foster steady revenue growth.

Education

Bachelor of Science - Sports/Entertainment/Event Management

Johnson & Wales University
Providence, RI
08.2014

Skills

  • Relationship Management
  • Strategic Planning
  • Team Leadership
  • Communication
  • Customer Success Principles
  • Data Analytics
  • Problem-Solving
  • Business Acumen
  • Revenue Growth
  • Customer Satisfaction
  • Collaboration
  • Adaptability
  • Project Management

Timeline

Director of Partner Success

Pogoseat
08.2022 - Current

Senior Client Success Manager

Pollen
01.2022 - 08.2022

Senior Client Operations Manager

Front Gate Tickets
12.2017 - 12.2021

Prospecting Specialist

Trendkite
01.2017 - 12.2017

Account Executive

Indeed
12.2014 - 01.2016

Bachelor of Science - Sports/Entertainment/Event Management

Johnson & Wales University

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Lauren Hackenburg