Lauren Hackler
Haymarket,VA
Summary
Professional with significant experience in customer-facing retail environment, highly skilled in sales, inventory management, and customer service. Known for strong focus on team collaboration and flexibility in adapting to changing needs. Reliable and results-driven, excelling in maintaining positive atmosphere and ensuring customer satisfaction. Skilled in using point-of-sale systems, managing stock, and providing knowledgeable assistance to customers.
Overview
6
6
years of professional experience
Work History
Lifeguard
Titan Pool Service
05.2019 - 09.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Lifetime Kids Academy
Lifetime
09.2020 - 04.2021
- Encouraged physical fitness and healthy habits through fun exercise routines incorporated into the daily schedule.
- Managed children's behavior effectively by establishing clear expectations and consistent consequences for disruptive actions.
- Mentored new team members by sharing best practices, offering support during challenging situations, and providing guidance throughout their professional growth journey.
- Oversaw group class scheduling logistics to accommodate various skill levels and maximize attendance rates among members.
- Optimized space utilization within the facility by reorganizing equipment layouts based on member usage patterns.
- Evaluated and updated gym safety protocols, ensuring a secure environment for all members and staff.
Piedmont Golf Club Server
Invited Clubs
02.2022 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Piedmont Golf Shop Attendant
Invited Clubs
05.2020 - Current
- Assisted golf professionals with various tasks, including tournament preparation and execution.
- Collaborated with other team members to ensure smooth operation of the golf shop during peak times and special events.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
- Contributed to a welcoming atmosphere by maintaining a clean, organized, and visually appealing golf shop environment.
Education
GED -
Battlefield High School
Haymarket, VA06-2022
Bachelor of Arts - Justice Studies
James Madison University
Harrisonburg, VA05-2026
Skills
- Adaptability and resilience
- Scheduling flexibility
- First aid training
- POS system operation
- Strong communication and interpersonal skills
- Register opening and closing
- Teamwork and collaboration
- Attention to detail
Affiliations
- I am a member of the Phi Mu, Gamma Theta chapter at James Madison University.
Timeline
Piedmont Golf Club Server
Invited Clubs
02.2022 - 05.2022
Lifetime Kids Academy
Lifetime
09.2020 - 04.2021
Piedmont Golf Shop Attendant
Invited Clubs
05.2020 - Current
Lifeguard
Titan Pool Service
05.2019 - 09.2019
GED -
Battlefield High School
Bachelor of Arts - Justice Studies
James Madison University
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